Services Worker

Under general supervision, this position is responsible for coordinating comprehensive employment programs for clients of the Employment Service program. Reports to the Employment Services Supervisor.

Assists with job search development, activities, leads, placement, retention and career counseling; monitors work site placements, public services and community work experience activities and career counseling work groups. Makes community and agency resources referrals to assist with supportive and emergency services, including childcare, transportation, tools, uniforms, shelter and school expenses. Provides counseling throughout participant employment and keeps written documentation of each counseling session.

Maintains case records and submits reports, records, forms, etc., as required by local, state and federal governing agencies. Files computer and financial documents which reflect changes from any service units providing services to participating ESP clients; enters data and updates client information into the Employment Services Program Automated System (ESPAS). Develops plan of participation to record goals and objectives toward employment for program participant;

may re- design plans as program participants' status or needs change, or as otherwise necessary; monitors participants' job search effort and placement; assigns participants to various education and training facets of program. Conducts initial assessment interviews to determine employability and to identify employment barriers; develops employability plans to include identifying and prioritizing needs and developing target dates for the completion of objectives.

Serves on various committees, task forces and training sessions, unit meetings and conferences in support of the goals and objectives of the Employment Services Bureau; makes presentations to groups and is involved in other public relations activities to promote the overall employment services program; and attends in-service and other training sessions and conferences and may represent the agency on committees or task force groups.

Performs other related work as required. Individual assignments will be determined by supervisor based on current workload and department needs.

Knowledge of Job- Has considerable knowledge of local, state and federal laws, ordinances, rules and regulations pertaining to government sponsored employment programs. Knowledge of the forms, documents and manuals associated with Employment Services programs; recruiting and placement procedures used by public and private employers. Has general knowledge of a wide variety of occupational fields and program eligibility requirements is able to use common office machines and audio-visual playback equipment.

Is able to read and compare words and figures carefully and accurately. Is able to maintain accurate participant records and prepare reports from such records. Is able to exercise independent judgment in organizing and establishing format. Is able to analyze and evaluate programs and to prepare reports on the programs' functioning. Is able to establish and maintain effective communication with employers in the community.

Has the ability to effectively express ideas orally and in writing. Is able to make oral presentations before large groups of people. Is able to explain rules, regulations and policies of the Employment Services programs in terms understood by clients and the general public. Is able to exercise considerable tact, courtesy, discretion, firmness and fairness in contact with program clients, and the general public.

Is able to exercise considerable discretion in handling confidential files. Is able to establish and maintain effective working relationships as necessitated by work assignments.

Quality of Work- Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interacts with all co-workers and the general public.

Quantity of Work- Maintains effective and efficient output of all duties and responsibilities as described under "Essential Job Functions."

Dependability- Assumes responsibility for doing assigned work and for meeting deadlines. Completes assigned work on or before deadlines in accordance with directives, city policy, standards and prescribed procedures. Accepts…