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Traffic Monitoring Operator

Job in Portsmouth, Virginia, 23703, USA
Listing for: Elizabeth River Tunnels
Full Time position
Listed on 2025-11-24
Job specializations:
  • Transportation
    Dispatcher
Salary/Wage Range or Industry Benchmark: 20 - 25 USD Hourly USD 20.00 25.00 HOUR
Job Description & How to Apply Below

“ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.”


POSITION SUMMARY:

Supports operational functions for the Downtown/Midtown Tunnels under the general supervision of the Operations Control Room Supervisor or other supervisory/management-level positions within the organization.

Starting Rate: $20.00


* In an effort to provide a safe work environment, ERC has required all employees to be fully vaccinated unless a medical or religious accommodation is requested and approved.



ESSENTIAL DUTIES AND ACCOUNTABILITIES:
  • Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
  • Coordinate with State/Local Police, Fire, and Rescue during emergencies
  • Dispatch appropriate emergency and maintenance personnel when required
  • Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
  • Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
  • Demonstrate proficiency in the general operation of Control Room equipment and procedures
  • Maintain logs, forms, and reports, submit to Supervisor
  • Operate two-way radio system using clear, concise, and professional techniques
  • Maintain and update real-time traffic reporting via the Virginia Traffic system
  • Maintain and update event management system, Issue Trak
  • Document and notify maintenance forces of system and equipment failures and malfunctions
  • Direct field forces to respond during incidents and emergencies
  • Understand and apply Standard Operating Procedures and other ERC policies and regulations
  • Remain alert and maintain situational awareness with regards to facility security and access control
  • Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment
  • Maintain professional demeanor and uniform appearance
  • Assume duties of the Traffic Controller II as directed by the Control Room Supervisor
  • Perform other duties as assigned

  • EXPERIENCE AND EDUCATIONAL REQUIREMENTS:


    Requires completion of a high school diploma, general education degree (GED). A minimum of one (1) year of equivalent work experience in traffic operations and/or related functions. Experience dispatching personnel and resources during emergency situations preferred.


    ESSENTIAL QUALIFICATIONS:
  • Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
  • Ability to work under pressure
  • Ability to remain calm and professional during routine and emergency situations
  • Ability to obtain a VDOT Security Clearance
  • Must be at least 18 years old
  • Valid Virginia Driver’s License
  • Ability to pass a Criminal History Background Check and drug screen
  • Effective oral and written communications
  • Good computer skills, experience using Microsoft Outlook, Word, and Excel
  • Ability to multi-task/prioritize tasks and functions during routine and emergency situations
  • Familiarity with the Hampton Roads interstate system and geographic knowledge of the Downtown and Midtown Tunnel areas is preferred
  • Must be fully vaccinated of the COVID-19 shot.

  • WORK ENVIRONMENT
    :
    • This job is performed in the Control Room with frequent sitting (often working on a computer) or possibly on the jobsite.
    • Worker is subject to varying inside and /or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
    • Working in and around high traffic volumes is also likely during emergency response situations.
    • The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc
    • He/she must be able to navigate the jobsite and expected to comply with all safety regulations in the office and on the jobsite.

    PHYSICAL DEMANDS:

    This job is performed in the Control Room and requires frequent sitting (often working on a computer/terminal monitor), with occasional walking, standing, bending, and reaching or the job. Due to computer usage, there may be repetitive motions of the…
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