French Speaking - Customer Service Advisor

Hours: 40 hours per week

Operational hours: Monday to Friday 7.30am till 7pm, Saturday 7.30am till 4pm, Sunday 9am till 4pm

Salary: £14.18 per hour

Location: Canary Wharf - London

Please note: This is a temporary position for 2-3 weeks, ideal for individuals in between jobs. Immediate start available for the right candidate following a short video interview.

We are seeking multiple French Speaking Customer Service Advisors to join our team on a temporary basis. This role involves providing exceptional customer care to consumers in the French markets affected by a specialised nutrition product recall. You will be the first point of contact for French-speaking consumers, handling inquiries with empathy, accuracy, and professionalism.

This is an excellent opportunity for someone with strong communication skills and a passion for delivering outstanding customer service.

• Handle inbound calls from French-speaking consumers regarding the product recall, providing clear and accurate guidance.
• Respond to recall-related emails and written inquiries with tailored, compliant information.
• Log and process cases in the case management system with meticulous attention to detail.
• Arrange sample returns and resolutions in line with recall policies, liaising with logistics teams as needed.
• Escalate complex or sensitive cases to the appropriate teams while maintaining ownership of the consumer journey.
• Collaborate with subject matter experts, quality specialists, and regulatory colleagues to ensure compliance with recall procedures.

• Fluent written and spoken French (mandatory).
• Excellent written and verbal communication skills.
• Previous customer care experience, preferably within the food industry sector.
• Ability to remain calm and compassionate under pressure, particularly when dealing with vulnerable consumers.
• Strong IT skills, including proficiency in Google Suite and Microsoft Office. CRM knowledge (e.g., Salesforce) is a plus.
• Flexible to work shifts and self-motivated with a team-oriented mindset.
• Experience in high-volume customer service environments where accuracy and compliance are critical is desirable.

• Engage with consumers via phone and email, addressing their concerns with empathy and professionalism.
• Accurately document all interactions in the case management system.
• Coordinate with internal teams to ensure timely and effective resolutions.
• Stay informed about recall procedures and regulatory requirements to provide accurate information.
• Maintain a calm and supportive demeanor, ensuring a positive customer experience.

• Competitive hourly rate of £14.18 per hour.
• Opportunity to gain valuable experience in a fast-paced, customer-focused environment.
• Immediate start for the right candidate.
• Ideal for individuals seeking short-term work or in between jobs.

If you are fluent in French, have a passion for customer service, and are available for an immediate start, we would love to hear from you. Apply today to join our team and make a difference!