Receptionist Coeur d’Alene

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

The Receptionist at OPTI is one of the first business contacts a patient will meet and often the last person they speak with as they walk back out the door after an appointment. It is an expectation that the Receptionist maintain a calm, courteous and professional demeanor at all times, regardless of the visitor’s behavior. Some personal qualities that a Receptionist is expected to have in order to do the job successfully include: attentiveness, a positive attitude, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, and dependability.

Core duties and responsibilities include, but are not limited to the following:

• Greet all clients and patients
• Answer visitor inquiries about OPTI and its programs and services
• Answer phones; determines purpose of callers, and forwards calls or relays messages to appropriate personnel or department.
• Schedule appointments and ensure appropriate information is collected from new patients and all forms are signed.
• Communicate with patients to ensure that progress evaluations are done in a timely manner for their doctor’s appointments
• Collect all co-pays, co-insurance, deductibles and balances owed at time of service and log into the Over the Counter collections spreadsheet.
• Make certain that all prescriptions are current and in the patient chart.
• Upload all patient information into the appropriate account.
• Prepare files for new physical therapy clients
• Enter new patients in the computer accurately
• Collect insurance information from new patients and verify benefits prior to their initial evaluation.
• Give new patients a reminder call the day before their appointments
• Maintain dependable and consistent communication with all levels of employment
• Copy reports and fax or give Patient Satisfaction Survey’s to marketing director to distribute to appropriate parties.
• Record all referral sources for all new patients.
• Call current patients who are not scheduled and track all patients effectively
• Call No Shows within 10 minutes of appointment time.
• Close patient files once patient is discharged by recording all details appropriately.
• Maintain and record Front Office statistics

• Regular and predictable attendance is an essential job function.
• Majority of the shift is spent sitting.
• Frequent reaching, stooping and twisting when filing, accessing records and answering telephone
• Ability to lift up to 25 pounds.
• Read a variety of printed and handwritten materials, computerized reports, manuals, and correspondence.
• Communicates with patients, physicians, families and co-workers in person and on the telephone.

• Orthopedic Physical Therapy Institute operates in a professional office environment. Days and hours of work are conducted Monday thru Friday during normal business hours. Occasional evening and weekend work may be required as job duties demand.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Orthopedic Physical Therapy Institute has multiple locations and travel may be required.