Branch Manager II

About The Role

Want to work for a company that cares about its community and employees? We believe in making the place we live and work better every day. We strive to succeed in business while also being valuable and compassionate neighbors. Come find your passion with us!

Mountain West Bank. Today. Tomorrow. Together.

Looking to further your professional career in the financial industry with a company who's been in The FORBES Top 20 for 10 years? This is your opportunity! At Mountain West Bank we are more than a job, we take pride in our company and culture by celebrating our employees, offering competitive wages, excellent benefits and giving back to the communities we serve.

We grow our people and promote from within as a standard practice. We are currently in search of an experienced and talented Branch Manager II for our Post Falls, . The Branch Manager II will be responsible for managing all activities of this full service branch, including supervising the operational and audit functions of the office/branch. They will ensure that customers receive consistently high quality customer care in all aspects of their financial services.

They will also be responsible for acquiring and retaining core deposit accounts, directing quality consumer lending activity and developing branch personnel into highly proficient individuals in public relations, customer service, selling and cross‑selling accounts, services, and technical knowledge. They will prepare and administer the profit and business development plans of the branch and be responsible for the results. They will represent the Bank to the community in which the office is located through community activity and leadership.

Leads and motivates the branch staff to increase profitability, growth, and productivity. Operating hours 8:30‑6:00 Monday - Friday & 9:00‑1:00 on Saturdays. Full time Salaried position, rate of pay DOE.

• Ensure through training, personal example, and work ethics that all office staff maintain a professional, courteous demeanor and provide customer service of the highest quality at all times.
• Manage and motivate the branch staff to increase sales and cross‑sell productivity. Direct the hiring of sales oriented individuals. Establish specific, measurable sales, customer service, and productivity goals for the branch as a whole and for each individual employee. Provides feedback on performance and recognizes productivity improvement. Periodically evaluates sales presentation of all branch personnel.
• Hold a regular (at least monthly) sales meetings as a forum to motivate, share ideas, and success stories and provide instruction and learning activities.
• Encourage professional development of all branch personnel. Develop a team of sales oriented professionals. Manage the branch staff to ensure the office operates at optimum efficiency and that the staff is trained, motivated, and marketing oriented.
• Approve selection, hiring, review, promotion, and termination of branch personnel within the guidelines set by the Human Resource Department. Appraise performance of subordinates and recommend promotions, salary adjustments, additional training, transfers, etc. Provide for optimum utilization of employees. Supervise the training and cross‑training of staff to effect maximum performance.
• Determine such matters as assignment of duties to meet fluctuations in workload and scheduling of vacations. Supervise the preparation of staffing schedule sufficient to meet customer service demands and to ensure that the selling function is adequately covered.
• Contact and receive inquiries from customers regarding any operational or depository problem developing a means of servicing them. Make customer and non‑customer calls to ascertain customer service needs, resolve problems, and to sell and cross‑sell Bank accounts and services.
• Direct and administer the loan portfolio of the branch soliciting new loans at every opportunity.
• Administer and direct all operational functions of the branch including protection of assets and maintenance of facilities within the guidelines set forth. Is accountable for the physical condition of the…