Print Production Account Specialist

Position: Print Production Account Specialist

Location: Post Falls,

Job :535

# of Openings:1

Coordinate the production of printed materials and print-related services for company customers. Maintain positive customer relationships through proactive engagement at every stage of the manufacturing process, from initial contact through final delivery or disposition of the customer’s product.

Work assignments are generally routine but may occasionally involve non-routine situations requiring deviations from standard practices and procedures. Assignments are provided with defined subject areas, specific objectives, and potential challenges identified. Follow established company and departmental policies, procedures, rules, and regulations, exercising sound judgment when unique assignments require adjustments to standard operating procedures.

• Communicate with customers by phone, email, online chat, and in person.
• Engage customers to gather job requirements and translate them into detailed manufacturing, kitting, shipping, and postal instructions for the proper handling and disposition of customer products.
• Perform quality reviews of other Print Production Specialists’ work to ensure all required information is complete and accurate before production begins.
• Enter job instructions into the operating system and verify their accuracy and completeness.
• Communicate with customers throughout the production process to provide job status updates, obtain additional information, and coordinate changes as needed. Review and forward proofs, obtain material approvals, and confirm delivery instructions when applicable.
• Coordinate the production of components with other internal facilities and external vendors as needed.
• Collaborate with appropriate departments to investigate issues, identify root causes, and communicate resolutions to customers.
• Monitor job progress throughout production. Coordinate with manufacturing operations to verify quantities and final production runs, ensuring finished products meet customer requirements and company quality standards.
• Reconcile final production quantities and document completed work to support accurate billing.
• Prepare pricing estimates and quotations for existing customers.

• Determine the supplies, paper, and other materials required for jobs, including coordinating with vendors to obtain components needed for customer products, as applicable.
• Assist the Sales team with requests for proposals (RFPs) by providing cost estimates and identifying efficient production methods for completing jobs.
• Perform other related duties and participate in special projects as assigned.

The duties and responsibilities outlined above represent the essential functions of the position. The qualifications below describe the knowledge, skills, and abilities required for successful performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• High school diploma or equivalent, with 2–4 years of relevant administrative or operational support experience in manufacturing operations or an office environment directly related to the responsibilities of the position;
  or
• A comparable combination of work experience demonstrating the ability to meet the requirements of the role.

• Operational Knowledge: Demonstrates a strong…