Jack Box - TEAM LEADER

Responsible, as the first-line operational supervisor, for training and leading team members in consistently delivering an exceptional guest experience, including ensuring great tasting/quality food, executing on 20/20 guest expectations, and ensuring compliance with all Jack in the Box procedures, systems and standards.

• Well-Trained - (Hassle Free) Always says YES to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Trains and coaches team members using the Guest Expectations training materials.
• Models being calm and productive during busy times.
• Coaches team members to ensure they are knowledgeable on job requirements.

• Neat and Well-Groomed - (Clean) Holds team members accountable to the JIB uniform and grooming standards and coaches them when non-compliant.
• Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

• Friendly - Models acknowledging each guest with a smile, treating everyone with care and respect, always having a positive and friendly attitude.
• Coaches team members on having a positive, friendly attitude and behaviors.
• Models and coaches team members on the JIB Hospitality Model.

• Well-Staffed - Maintains restaurant cleanliness, assists with order taking and cashiering during busy times, and actively leads and coaches the team on being ready and prepared to serve guests as they arrive.

• Food Tastes Great - Monitors quality to ensure the food looks and tastes great and is of high quality; models and monitors food presentation and coaches team members when necessary; retrains when necessary to meet taste, appearance, and temperature standards.

• Consistent and Quick Service - Models a sense of urgency, hustles, greets guests and encourages team members to do the same; leads and coaches team on how to provide consistent, fast service; helps with order taking and cashiering during busy times.

• Order Accuracy - Models how to communicate and work within a team to ensure orders are accurate for the guest; repeats orders following JIB standards; follows up on order errors to get to the bottom of problems and learns from mistakes.

• Food Safety - Makes sure food is safe for the guest by following all food safety and quality policies and procedures; follows hand washing and glove procedures; completes the Food Safety Checklist each shift.

• It's All About Brand Ambassador - Has passion for the business and pride in Jack in the Box; inspires team members to embrace the brand; is proud to represent Jack in the Box.

• Focus on the Guest - Treats guests and employees with care and respect; is passionate about serving the guest; reads the guest and anticipates their needs; pays attention to verbal and non-verbal communication and addresses guests proactively; handles guest complaints and says YES to the guest without arguing; inspires the team to make guest care the number one priority.

• Team Skills - Treats all employees with care and respect; is a good team player and leader; has a positive can-do attitude; is dependable and reliable; is willing to help others; keeps calm and does not show signs of stress; is open to working with and leading people of all backgrounds; ensures the team provides quick service while maintaining a calm environment;
  
  coordinates the floor to cover all roles and ensures compliance with JIB standards and labor laws.

• Commitment - Thrives in a fast-paced, high energy team environment; performs professionally during difficult situations and/or high volume times; takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean; takes corrective action to resolve issues that could jeopardize food safety or food quality; is flexible and changes direction based on the needs of the business;
  
  works with a sense of urgency; knows and trains others on the products and menu; knows and uses all Jack in the Box systems and tools and trains team members on them as applicable; takes accountability for cash management and handling during their shift; is meticulous in following and managing Jack in the Box policies and standards.

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

• Guest Service (Dine In/Drive-Thru)
  • Immediately acknowledges and welcomes guests.
  • Takes and clarifies orders, assists guests with menu selection as appropriate.
  • Enters order in POS system, collects money, and makes change.
  • Always thanks guest upon completion of order taking.
  • Assembles order, works with back-up position to ensure order is prepared timely and accurately; personally hands or delivers orders to guests.
  • Maintains cleanliness and stocking of work area.
• Interior
  • Empties trash cans, sweeps and mops floors, cleans dining room tables and chairs, cleans windows and doors.
  • Cleans and…