Jack Box - TEAM MEMBER

POSITION SUMMARY: Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting/quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with Jack in the Box procedures, systems, and standards, and 20/20 guest expectations.

• Hassle Free
  :
  Always says "YES" to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses Jack in the Box Smart Selling standards as appropriate.
• Knowledgeable
  :
  Is very knowledgeable and answers guest questions quickly and accurately.
• Well Prepared
  :
  Is well prepared and remains calm and productive during busy times; does not look rushed.

• Clean
  :
  Follows Jack in the Box uniform and grooming standards.
• Professional Appearance
  :
  Cares about looking nice and professional; shirt is tucked in; hair is contained via a hat, visor and/or hairnet, and uniform is clean and unwrinkled.

• Friendly
  :
  Acknowledges each guest with a smile, treats everyone with care and respect, and maintains a positive and friendly attitude.
• Guest Connection
  :
  Makes guests feel welcome and special by being ready, smiling, and connecting.
• Hospitality Model
  :
  Follows the Jack in the Box Hospitality Model on how to treat guests.

• Clean
  :
  Maintains restaurant cleanliness (interior/exterior).
• Guest Readiness
  :
  Is ready and prepared to serve guests as they arrive.
• Team Player
  :
  Is organized and responsible; asks for help when necessary to meet guests' needs; helps co-workers when able; follows restaurant policies and rules regarding hours, breaks, and timekeeping.

• Food Quality
  :
  Makes sure the food looks and tastes great and is high quality; cares about food presentation; ensures taste, appearance, and temperature standards are met for all products.

• Fast
  :
  Shows a sense of urgency, hustles, begins cooking and assembling orders immediately, and greets guests; offers consistent, quick service and is always ready and prepared.

• Accurate
  :
  Communicates and works with the team to ensure the order is accurate for the guest; repeats orders following Jack in the Box standards; provides appropriate condiments, napkins, and utensils; repeats the order to guests by checking the bag/basket as they hand them their food; follows bagging standards to ensure quality and accuracy.

• Food Safety
  :
  Makes sure food is safe for the guest by following all food safety policies and procedures; follows all hand-washing and glove procedures.

• Brand Ambassador
  :
  Has passion for the business and pride in Jack in the Box; inspires team members to embrace the brand; is proud to represent Jack in the Box.

• Guest Focus
  :
  Treats guests with care and respect; is passionate about serving the guest; has a happy, friendly personality that is engaging to both the guest and other employees; reads the guest and anticipates their needs by paying attention to verbal and non-verbal cues and addressing them proactively; handles guest complaints by saying  Yes  to the guest without arguing; understands that a guest is never an interruption — they are the first priority.

• Team Player
  :
  Treats fellow team members with care and respect; is dependable and reliable; has a positive can-do attitude; is willing to help others; keeps calm and does not show signs of stress; is open and willing to work with people of all backgrounds.

• Commitment
  :
  Thrives in a fast-paced, high-energy, team environment; performs professionally during difficult situations and/or high volume times; takes pride in utilizing systems in the restaurant to produce quality products and keep the restaurant clean; takes corrective action to resolve issues that could jeopardize food safety or food quality; is flexible and changes direction based on the needs of the business; works with a sense of urgency;
  
  knows the products and menu; follows Jack in the Box policies and standards.

Includes, but not limited…