Food Service Manager; nomnom Post Falls

Location:

Post Falls (W Riverbend Ave), , US, 83854

Job Function:
Retail

Requisition Number: 5693

Salary Range: $18.30-$23.25 Hourly

$3.00 shift differential eligibility

• Be part of the multi-state team that keeps America moving Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
• Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
• Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and you'll become part of a team that includes hardworking and creative professionals who love to win.
• Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.

Safety

• Maintain a safe work environment for employees and customers by setting safety as a priority
• Ensure gas pumps, lot and store areas are clean and free of debris at all times
• Work with Safety Team and conduct monthly mandatory meetings and trainings
• Report safety incidents in a timely manner and comply with safety policy, programs and processes

Food Management

• Answering questions about the food items offered
• Food preparation
• Adhering to safe and sanitary food handling practices as required by federal and state regulations
• Replenishing supplies and food offerings
• Cleaning surface areas, throwing away trash, etc.
• Lead & train food inventory process
• Resolving customer complaints and ensuring customer satisfaction

Leadership and Personnel Management

• Train, develop, guide and evaluate food service employees to operate food service effectively and safely to provide superior customer service
• Maintain a professional and supportive image among subordinates and supervisors
• Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills
• Assist Store Manager as they prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, etc.)
• Ensure that all employees receive continuous on-the-job and company required training to improve food and customer service performance and safety awareness
• Motivate, provide feedback, and share employee recognition to improve individual and food service performance
• Assist Store Manager in addressing employee performance and violation issues
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as extension of the Store Manager
• Develop potential employees through coaching and training so they are ready for promotion to the next level
• Carry out all company policies

Customer Service and Site Relationships

• Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assist in resolving customer issues
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold
• Develop positive and professional relationships with all customers, vendors and contractors
• Responsible for all cash, monies and inventory during shift
• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers
• Ensure friendly, welcoming and well-maintained store environment to provide customers with a buying experience that meets their expectation
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling
• Assist customers at the pump and in the store to find the desired product and operate equipment
• Actively solicit customer feedback via consistent personal interaction and engagement
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor’s and contractor’s satisfaction
• Promote and ensure a safe, positive public image within the community
• Promote and grow Loyalty Rewards program

Business and Financial Management

• Plan and manage store activities to maximize operating profit
• Monitor merchandise, food movement and competitor offerings to assist in development of store specific product mix and pricing strategies
• Maintain store layout and product displays per schematics
• Execute store level sales promotions and assist in implementing network-wide promotional and advertising campaigns
• Manage food inventory to ensure optimum stocking levels
• Control operating expenses, including maintenance, utilities, supplies and inventory loss
• Prepare and submit daily sales and waste reports accurately and timely, including, invoices and bank deposits
• Safeguard and account for all money received and disbursed
• Organize and maintain all site files, manuals, and other information materials
• Receive food using proper check-in…