Showroom Retail Associate

About Shabby Fabrics

Since 2005, Shabby Fabrics has been spreading joy and creativity around the world! We're a global leader in the quilting industry, loved for our innovative designs, original artwork, and top-notch quality. Nestled in beautiful Post Falls, Idaho, our mission is simple: inspire creativity and brighten lives.

We're a team that values positivity, teamwork, and a drama-free workplace (yes, really!). Every person here is valued, and we work hard to make Shabby Fabrics a place people love to come to every day.

The Showroom Retail Associate is a key member of our retail team, responsible for creating an exceptional Showroom experience for every customer who visits. This role is highly hands-on and customer-focused, with responsibilities ranging from providing knowledgeable help on the sales floor to maintaining store cleanliness and completing purchases.

The ideal candidate is friendly, reliable, and proactive. Must be comfortable engaging shoppers, assisting with fabric selection, and pitching in with tasks during slower periods to support the overall business.

• Deliver warm, knowledgeable, and enthusiastic customer service that reflects the Shabby Fabrics brand.
• Help customers find fabrics, kits, notions, and other products, offering creative suggestions and guidance when needed.
• Assist with returns, exchanges, and basic issue resolution in a polite and professional manner.
• Follow store opening and closing procedures as assigned.
• Operate the cash register accurately, processing purchases, returns, and gift cards with attention to detail.
• Help receive, process, and organize new inventory, including unpacking, tagging, folding, and stocking products.
• Assist with merchandising by maintaining attractive displays and keeping products neat and well-stocked.
• During slower periods, proactively support inventory processing and organizing tasks (cutting, folding, replenishing stock, etc.).

• Experience
  :
  Retail or customer service experience preferred, especially in a craft, fabric, or specialty store environment.
• Passion: An interest in fabric, quilting, sewing, or creative hobbies is highly preferred (hobbyists welcome!).
• Skills:
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy environment
• Basic computer and POS familiarity (training provided)
• Physical Requirements:
• Must be able to stand for extended periods
• Lift and carry up to 40 lbs
• Perform physical tasks such as stocking, cleaning, organizing, and fabric cutting

Perks & Benefits

• Competitive pay
• 401(k) with generous company match
• Major Medical, Dental, Vision, and Life Insurance (waiting periods apply)
• Paid Time Off, paid holidays, and paid breaks
• Employee discount (yes, you ll want more fabric!)
• Referral program
• Employee Assistance Program
• Overtime opportunities available

Job Type: Full-time
Work Location: In person