Food Service Manager; nomnom Post Falls

nomnom Food Service Manager

Salary Range: $18.30-$23.25 Hourly

$3.00 shift differential eligibility

Work Location:

5231 W Riverbend Ave. Post Falls, Idaho 83854

• Be part of the multi-state team that keeps America moving. Our local retail brand, nomnom, represents our company in the Pacific Northwest, where our communities come to find not only fuel, but also snacks and sweet treats.
• Give your neighbors friendly, smiling service and make their lives a little easier. You'll help members of your community fuel their cars and satisfy their hunger.
• Enjoy great compensation and a collaborative culture. We welcome and encourage input from all employees and you'll become part of a team that includes hardworking and creative professionals who love to win.
• Pursue career opportunities in Retail, Marketing, Oil Refining, Logistics and other areas of a growing company across multiple states.

• Maintain a safe work environment for employees and customers by setting safety as a priority.
• Ensure gas pumps, lot and store areas are clean and free of debris at all times.
• Work with Safety Team and conduct monthly mandatory meetings and trainings.
• Report safety incidents in a timely manner and comply with safety policy, programs and processes.

• Answer questions about the food items offered.
• Food preparation.
• Adhere to safe and sanitary food handling practices as required by federal and state regulations.
• Replenish supplies and food offerings.
• Clean surface areas, throw away trash, etc.
• Lead and train food inventory process.
• General housekeeping duties.
• Resolve customer complaints and ensure customer satisfaction.

• Train, develop, guide and evaluate food service employees to operate food service effectively and safely to provide superior customer service.
• Maintain a professional and supportive image among subordinates and supervisors.
• Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non‑discriminatory management skills.
• Assist Store Manager as they prepare and submit all employee paperwork accurately and timely (i.e. performance appraisals, performance notices, new hire checklist, etc.).
• Ensure that all employees receive continuous on‑the‑job and company‑required training to improve food and customer service performance and safety awareness.
• Motivate, provide feedback, and share employee recognition to improve individual and food service performance.
• Assist Store Manager in addressing employee performance and violation issues.
• Set and communicate performance expectations, and evaluate actual performance based on those expectations as an extension of the Store Manager.
• Develop potential employees through coaching and training so they are ready for promotion to the next level.
• Carry out all company policies.

• Consistently provide prompt and courteous customer service, potentially assisting customers at the gas pump and helping resolve customer issues.
• Accurately ring up all sales on POS system, comply with all cash handling procedures, and other payment types for products sold.
• Develop positive and professional relationships with all customers, vendors and contractors.
• Assume responsibility for all cash, monies and inventory during shift.
• As a top priority, develop and assign tasks appropriately to ensure that the store is clean, adequately stocked and organized for fast, convenient and professional service to customers.
• Ensure friendly, welcoming and well‑maintained store environment to provide customers with a buying experience that meets their expectations.
• Monitor customer needs and expectations, and work with store employees to ensure those needs are met by promoting programs and ensuring suggestive selling.
• Assist customers at the pump and in the store to find the desired product and operate equipment.
• Actively solicit customer feedback via consistent personal interaction and engagement.
• Ensure complaints are resolved quickly and sincerely to the customer's, vendor's and contractor's satisfaction.
• Promote and ensure a safe, positive public image within the…