Retail Keyholder; Store

Overview

Join to apply for the Retail Keyholder (Store 2873) role at Game Stop
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At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we offer a wide range of products that cater to gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

Join us in our mission to shape the future of gaming and bring the best gaming products to the world.

• Provide best-in-class guest service: greet guests, respond to questions/concerns promptly, assist with video gaming needs, inform guests about promotions and the trade-in program, recommend additional items, apply selling behaviors during transactions, and thank guests. Circulate throughout the store to prioritize guests over tasks.
• Support the shopping environment (visual and operational elements) and nurture guest relationships to drive sales and repeat business.
• Process guest purchases and returns accurately via the POS system with high service quality.
• Address guest questions in person or by phone; answer calls promptly and professionally.
• Promote Game Stop benefits such as new title reservations and the Pro Rewards loyalty program.
• Keep store areas (including restrooms) clean, organized, and merchandised; ensure fixtures and equipment are in working order.
• Complete Omni-Channel orders daily.
• Safeguard assets through inventory control and loss prevention practices, including scam awareness and safety practices; perform bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise, and organize products on the floor and in the stock room.
• Support management in achieving sales, profit, and shrink goals; complete required administrative and operational duties.
• Count, balance, and reconcile daily POS transactions; ensure closeout paperwork and bank deposits are accurate; maintain sufficient cash and change; make daily bank deposits per guidelines.
• Check shipments for discrepancies, record findings in the POS system, and report to management as needed.
• Process defectives/recalls and stock pulls promptly with proper labeling and packing lists.
• Supervise and delegate tasks in the absence of management.
• Adhere to Game Stop policies and procedures as outlined in the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures and provide timely feedback on associate performance to store management.

• Must provide proof of identity and eligibility to work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills and genuine, friendly assistance to every guest.
• Clear verbal and written communication and active listening;
  English proficiency required; bilingual English/Spanish preferred.
• Ability to work in a fast-paced, changing environment.
• Meet performance expectations (attendance, professional dress, grooming).
• Operate the POS system and complete required paperwork.
• Basic math and alphabetical organization skills.
• Self-motivation and ability to work as part of a team; strong problem-solving and judgment abilities.
• Ability to follow instructions and deliver bank deposits following loss prevention safety guidelines.
• Flexible schedule including nights, weekends, and some holidays; minimum 3 days/week availability.
• Remain effective under pressure and handle stress appropriately.
• Physical ability to bend, stoop, reach, climb ladders, and lift up to 30 lbs from ground to 4 feet high; stand and move for up to 10 hours per day.

Job descriptions are subject to change based on business needs. Game Stop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity or expression, marital or military status. Reasonable accommodations are provided as required by law.

Benefits: Full-time store positions are eligible for incentive programs, 401(k), paid time off, dental, vision, and health insurance. Bonuses and/or other incentives may apply.

Compensation: $15.50 - $18.25