Associate Client Advocate

Job-:
Client Relationship Management

Location:

Philadelphia, PA, United States;
Memphis, TN, United States;
Boston, MA, United States;
Short Hills, NJ, United States;
Hartford, CT, United States;
Mount Laurel, NJ, United States;
Stamford, CT, United States;
Woodbridge, NJ, United States;
Buffalo, NY, United States;
Burlington, VT, United States;
Arlington, VA, United States;
Atlanta, GA, United States;
Beckley, WV, United States;
Birmingham, AL, United States;
Charlotte, NC, United States;
Fort Lauderdale, FL, United States;
Fort Myers, FL, United States;
Glen Allen, VA, United States;
Greenville, SC, United States;
Hunt Valley, MD, United States;
Nashville, TN, United States;
Montgomery, AL, United States;
Miami, FL, United States;
Mobile, AL, United States;
Potomac, MD, United States;
Raleigh, NC, United States;
Naples, FL, United States;
Tampa, FL, United States

Schedule:

Full time Posted:
The Associate Client Advocate (ACA) client-facing functions utilizing the colleague’s advanced skills in Commercial Property and Casualty Insurance and is responsible for a blend of internal delivery activities. The ACA is responsible for supporting client relationships, strategy development, and execution at the insurance program level. The Associate Client Advocate (ACA) owns client service activities and client engagement in those activities through daily coordination with an assigned Client Specialist in our Global Service Delivery (GSD) Team.

The ACA is the primary point of contact for providing all service, escalation, and placement to meet the client’s insurance and risk management needs.  The ACA has a strong connection to the client’s business with a fundamental understanding of its industry and aids in opportunities to maximize the profitability of existing clients by supporting new business efforts.

The primary responsibility of the Associate Client Advocate is to provide an exceptional client experience, with a primary focus on direct client engagement and retention of that business. This includes engaging with sales and broking to understand marketplace changes, design and deliver client presentations/proposals, assist and respond to defensive RFPs, and attend oral presentations where required.

As an ACA you are expected to have:

Basic negotiation skills and demonstrated experience

Basic account management skills and demonstrated experience

Basic project management skills and demonstrated experience

Strong presentation skills

Ability to adapt to change

Solid organization skills

Ability to mentor a Client Specialist colleague

As an ACA you have the potential to serve as a mentor to other ACAs, a partner/ team member for others within your IVD, or an ACA Leader.

Note:

Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role Retains existing book of business, develops, and strengthens client relationships Identifies, engages, and integrates delivery of all WTW internal resources to deliver an exceptional client experience Provides direct or supporting strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence) Maximizes the profitability of the client account & drives retention of that business In collaboration with the Client Advocate, actively expands existing client relationships and supports new business prospecting  Collaborates with client teams during Internal and External Strategy Meetings Engages with sales and broking to understand marketplace changes Supports the fee/compensation agreement and overall client invoicing…