Residential Appliance Field Service Specialist

Bring Homes Back to Life in Potomac, MDPicture your morning: coffee in hand, you review the day’s service calls across Potomac, MD—each visit a chance to restore a kitchen or laundry room to full strength. As a Residential Appliance Field Service Specialist, you combine hands-on technical skill with clear, reassuring communication to get families back on track fast.

A Day in the Life You’ll travel locally to customer sites (most nights home), diagnose issues on the spot, and make safe, lasting repairs. You’ll keep accurate notes, manage your parts and tools, and share straightforward updates so customers know exactly what’s happening and why.

What You’ll Work On Troubleshoot and repair major household appliances—refrigerators, washers, dryers, and ovens.

Explain findings and next steps clearly to customers, ensuring a positive experience.

Document services performed and parts used with precise, timely records.

Stay current on manufacturer guidance, new technologies, and industry trends.

Perform work that aligns with safety standards and applicable regulations.

Track and replenish van stock; maintain tools and equipment in ready condition.

Support the growth of junior team members through hands-on guidance and training.

What You Bring High school diploma or equivalent; technical certification in appliance repair is a plus.

Demonstrated experience in appliance diagnostics and repair.

Sharp troubleshooting ability and meticulous attention to detail.

Clear, courteous communication and a customer-first mindset.

Self-directed work style with strong time management.

Valid driver’s license and reliable transportation.

Flexibility to work some evenings and weekends as needed.

Work Environment This is a field role based within driving distance of Potomac, MD. You’ll make day trips to customer and job sites, with most nights at home.