Client Services Coordinator (Front of House - Accounts

Client Services Coordinator (Front of House - Accounts) Clinical Science and Services

Location: Hawkshead ( Bar, Herts)

Permanent / Part Time

Closing Date: 23.59 hours BST on Monday 07 September 2026

Interview Date: Tuesday 15 September 2026

Reference: CSS-0227-26

We are seeking an experienced and resourceful Client Services Co-Ordinator to join our unique and busy veterinary hospital.

This is a vital front-facing role that requires a high level of professionalism, empathy, and organisational skill. You will be the first point of contact for our clients and play an essential role in delivering exceptional service and support throughout their journey with us.

Key Responsibilities:

• Greeting clients and providing a warm, welcoming experience
• Handling and accurately processing client and patient information
• Identifying and resolving discrepancies quickly and efficiently
• Dealing with incoming calls and emails
• Processing card and cash payments
• Ensuring consents completed, relevant deposits/ insurance documents taken as time of patient admission
• Processing and sending insurance claims in a timely and accurate manner
• Liaising with clinical, non-clinical, and other internal departments

What We’re Looking For:

• Proven experience in a client-facing role, ideally within a healthcare or veterinary setting
• Strong administrative skills, including proficiency with Microsoft Office and CRM/database systems
• Exceptional attention to detail and accuracy
• Experience in basic accounts processes
• Experience handling insurance claims is highly desirable
• Superb communication and interpersonal skills
• Confidence in discussing sensitive topics with empathy and discretion
• Highly organised, conscientious, and diligent in your work

This is an exciting opportunity to become part of a collaborative and compassionate team, where your skills and contribution will be valued every day.

Normal working hours will be14hours per week working Thursday and Friday, covering between the hours of 8.30am to 6.00pm, weekend cover as and when required in consultation with your line manager.

We offer a generous reward package and benefits including:

• Competitive and attractive pension package
• A range of family friendly policies, including adoption, maternity and paternity pay and leave
• Free membership to the newly built Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus

We promote equality of opportunity and diversity within the workplace and welcome applications from all sections of the community.