Criminal Enforcement Officer, Outreach & Innovation

Job Description

We are currently looking for an ‘Outreach and Innovation’ Criminal Enforcement Officer to join our Criminal Enforcement Unit Function within the Safety & Surveillance group. This is a permanent
full-time opportunity. The role is a home-based role but will require occasional travel to 10 South Colonnade, Canary Wharf London, E14 4PU
or South Mimms, Hertfordshire. Please be aware that this role can only be worked in the UK and not overseas.

The Medicines and Healthcare products Regulatory Agency (MHRA) enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research.

The Criminal Enforcement Unit (CEU) is the dedicated law enforcement function of the MHRA. Its strategic aim is to reduce and eliminate offences involving medicines and medical devices, protecting public health and maintaining confidence in the UK's regulatory framework.

The Unit investigates serious and organised crime linked to the illegal manufacture, importation and supply of medicines and medical devices, using intelligence‑led approaches to identify threats and target those who seek to profit from criminality. We work closely with law enforcement, government, regulatory and international partners to protect the public and safeguard the integrity of the UK's medicines and medical devices supply chains.

The Unit comprises a highly skilled multidisciplinary workforce with experience drawn from policing, Regional Organised Crime Units, the National Crime Agency, intelligence, regulatory enforcement and other specialist disciplines. The CEU consists of seven teams, each reporting to a Grade 7 Senior Manager. These teams are aligned to one of two Commands:
Intelligence and Innovation, and Investigation and Disruption. Each is led by a Head of Command, who reports directly to the Deputy Director of Criminal Enforcement.

Working in the CEU offers the opportunity to contribute directly to protecting public health, tackling crime, and making a tangible impact on the safety of patients and the wider public.

The ‘Outreach and Innovation’ Criminal Enforcement Officer role is a HEO grade working within the Analysis, Outreach and Business Support team. Their core responsibilities are to:

• Support activities that prevent, disrupt and reduce medicines and medical devices‑related offending.
• Deliver work to a high professional standard and contribute to a culture of continuous improvement.
• Work effectively with colleagues across the Criminal Enforcement Unit and wider Agency to achieve shared objectives.
• Lead or contribute to projects and initiatives that improve operational effectiveness and organisational performance.
• Adapt to changing priorities and support different areas of work as required.

• Support the development and delivery of strategic partnerships and multi‑agency collaboration, contributing to partnership‑focused law enforcement activity.
• Support innovation and continuous improvement initiatives that enhance the operational effectiveness of the CEU and wider Agency.

• Have recent experience working within a law enforcement or similarly complex regulatory environment.
• Have experience developing and maintaining effective partnerships, including working collaboratively with external organisations and across multi‑agency environments.
• Have experience contributing to projects or initiatives that support innovation, continuous improvement or enhanced operational effectiveness.
• Be able to work effectively within a dynamic operational environment.
• Hold a full UK driving licence.
• Be able to undertake manual lifting and handling activities, where required as part of the role.

Method of assessment: A=Application, I=Interview

• Working Together (I)
• Changing and Improving (I)
• Managing a Quality Service (I)

• Assessing information and making evidence‑based decisions in support of operational objectives (A, I)
• Contributing to operational activity, projects or initiatives that deliver…