IT Support Specialist; Microsoft 365​/End User Support

IT Support Specialist (Microsoft 365 / End User Support)

This Role Is For Any of Element's 18 Offices - Full-Time/On-Site Travel Required ~25% Travel

Job Description:

IT Support Specialist (Microsoft 365 / End User Support)

• Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care.
• Confident Humility. We approach our work with self‑assurance and expertise, while remaining open to learning and valuing the insights of others.
• Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or when no one is watching.
• Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth.
• Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance.

We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end‑user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands‑on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company‑wide and support our platforms including Microsoft 365, Salesforce, and Zoom.

• Provide technical support to end users (hardware, software, network, cloud applications)
• Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, One Drive, Intune, security configuration, user provisioning)
• Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues
• Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware)
• Maintain accurate inventory database of all electronic assets
• Assist with onboarding and offboarding processes (accounts, device prep, access control)
• Assist in Salesforce user management and light configuration support
• Support Zoom Phone system setup, user changes, troubleshooting
• Escalate advanced issues appropriately while independently resolving day‑to‑day operational issues
• Travel to branch locations approx. 25% of the time for on‑site support
• Assist VP of Technology with special projects, automation development, and operational improvements

• Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra /Azure AD)
• Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services)
• Excellent interpersonal communication skills — able to support non‑technical staff with clarity and patience
• Ability to work independently, self‑prioritize, and manage multiple concurrent support issues
• Strong documentation habits and operational discipline
• Working understanding of cybersecurity principles and best practices
• Ability to lift/move computer equipment for setups and installs
• Valid driver’s license and ability to travel domestically (~25%)

• 2+ years of IT support, help desk, systems support or desktop technician experience
• Experience supporting Microsoft / Windows‑based corporate environment
• Experience with Salesforce user administration (basic config, profiles, access)
• Experience with Intune device management and security policies
• Experience working with Zoom / Zoom Phone preferred
• Background in computer programming (Power Shell strongly preferred; Python a plus)
• Experience in small to mid‑sized company (50–300 employees) support environments

This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.