Quality Control Supervisor

Under the general direction of the Quality Control and Systems Manager, the Quality Control Supervisor is responsible for ensuring the timely and high-performance execution of compliance and inspection activities, as well as the growth and development of supporting people, processes and systems. Additionally, they will leadand/or contribute to problem solving teams to determine root cause and implement permanent corrective actions.

• Oversee scheduling and coordination of employees who are involved in the inspection and verification of products based on scheduled customer orders, established priorities, and availability and capability of workers and equipment.
• Determine capacity requirements for meeting internal commit dates and customer demand
• Ensure employees have the necessary training, tools, and support to be fully effective in their positions.
• Set quality compliance objectives and ensure that targets are achieved.
• Define, develop, and implement quality procedures to detail operational steps for effective execution.
• Support data flow and identification on area continuous improvement boards
• Utilizes problem solving methodologies such as PDCA, 8D, DMAIC to lead problem solving efforts related to manufacturing and/or business processes. Leads efforts to ensure problem definition, containment, root cause analysis and corrective action implementation is completed and verified.
• Effectively Communicates (both written and verbally) Quality issues, status, plans and proposed solutions to both internal and external customers.
• Supports improvement and sustainment of the Quality Management System and AS9100 Certification by participating in and/or leading internal audits and supporting external Auditing from AS9100 Registrar and independent customer audits.
• Oversee and support RMA process from initial customer complaint through return of product
• Collaborate cross-functionally with Engineering, Operations, Customer Service, HR, and Management to ensure alignment of documentation and training requirements.
• Other duties as required in support of the department and the company.

Supervisory responsibilities involve overseeing and managing a team or individual to ensure adequate performance and job satisfaction and contribute to individuals' career goals.

• Responsible for direction, coordination and evaluation of staff.
• Holds team accountable for meeting goals and objectives and timely performance of all duties and responsibilities. Carries out leadership responsibilities in accordance with company policies, procedures, and safety regulations.
• Responsibilities include interviewing, hiring and cross-training employees; planning and direct work; appraising performance; reward and regulating employee behavior; addressing complaints and enacting solutions.
• Provide coaching and development to support team members, leads, and employees to develop and enhance their technical and operational performance. Meets with subordinates according to performance review schedule for formal performance evaluation and goal setting.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Note:

Appropriate education and/or experience may be substituted on an equivalent basis

• Bachelor's degree in related engineering or applies science with 3+ years of relevant quality and manufacturing experience, or high school diploma and 7+ years of relevant quality and manufacturing experience.
• Formal Problem Solving experience and/or certification preferred.
• Previous experience supporting audits and regulatory compliance preferred.
• High level of ability to interpret Drawings and quality requirements
• Ability to interpret and track quality metrics
• Basic math including fractions and decimals in standard and metric systems

• Excellent verbal and written communication skills in English.

• Outstanding organizational skills and experience with managing multiple deadlines at once.
• Strong technical skills include the ability to read and understand technical drawings.
• Strong working knowledge of Quality Management Systems.
• Self-starter that can work extended hours as required to satisfy customer deadlines.
• Knowledge of…