Sales Associate

Sales Associate - White House Black Market

18 Lightcap Rd, Ste 1123, Pottstown, PA

Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful.

The Sales Associate is responsible for supporting management in promoting a customer- and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.

• Meet company sales goals by utilizing sales techniques and communicating product knowledge to customers; recommend merchandise selections or help locate/obtain merchandise based on customer needs and desires.
• Maintain knowledge of current sales and promotions, pricing, and visual standards.
• Maintain standards in merchandise handling, presentation, loss prevention, and all other duties directed by management.
• Participate in visual directives, including monthly store sets and zone maintenance.

• Model and promote MAPS principles and standards, offering a cohesive omni‑channel experience.
• Ensure prompt resolution of customer concerns.
• Ensure a fast and efficient register experience, staying current on payment policies, coupon acceptance, returns, exchanges, security practices, and other applicable operations.
• Reinforce buying decisions at checkout and achieve add‑on goals including gift card sales.
• Sign up clients for reward program.
• Build and maintain a solid customer following through clienteling and wardrobe management.
• Know current product fit and style assortment offerings in store and online.
• Maintain consistent client communication through utilization of customer book.

• Support replenishment activities that keep the store full and abundant.
• Assist with location fulfillment.
• Assist with visual directives, including floor sets, window changes, visual presentations, signage placement, etc., as directed.
• Assist with boutique cleanliness and organization.

• Promote an inclusive, collaborative approach to problem solving.
• Seek personal developmental opportunities and readily solicit feedback.

Other duties as assigned. This position may be found in multiple brands; some duties may vary brand to brand.

• High school diploma or equivalent.
• Retail or sales experience preferred.
• Must be 18 years of age or older.
• Excellent communication skills.
• Excellent customer service skills.
• Able to learn or adapt to technology provided by the company.
• Strong organizational skills and ability to multi‑task in a fast‑paced environment.
• Able to communicate with customers, associates, and management.
• Regular attendance is essential to ensure adequate coverage to meet company objectives.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

• Constant walking/standing – 67–100% of an 8‑hour shift.
• Occasional lifting up to 50 lbs. – 1–33% of an 8‑hour shift.
• Frequent climbing – 34–66% of an 8‑hour shift.

Due to our growth, we are always accepting applications for top talent to join our store teams.

When we do have an open position, we will review your application to determine if your qualifications match our position requirements. You may apply to any location or position at any time; however, the position to which you apply may not currently be open. Accommodation is available to applicants for employment with disabilities. To request accommodation during the application process, please contact your local Store Manager for assistance.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.