Lifecycle Leader

Company Description

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.

Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.

Position

Purpose:

The Lifecycle Leader will be responsible for executing all documentation, processes, and strategic activities required for the successful recompete of existing contracts. This role will coordinate closely with other growth-focused teams to identify, develop, propose, and implement annual scope expansion opportunities with existing clients. Additionally, the Lifecycle Leader will play a key role in driving client satisfaction initiatives, ensuring long-term relationships and contract retention.

This position will have no direct reports and will report to the Vice President of Sales.

Primary Duties/Responsibilities:

• Contract Recompete Execution: Manages contract recompete processes, interprets RFP requirements for compliance and competitive positioning, oversees proposal preparation and operational plans, and ensures timely delivery of all required materials.
• Scope Expansion Coordination: Partners with business development and operations growth teams to identify annual scope expansion opportunities, develops and presents proposals for additional services or upgrades, and coordinates implementation of approved expansions to ensure seamless integration.
• Client Satisfaction Support: Serves as a point of contact for key clients, implements client feedback mechanisms to monitor satisfaction, addresses concerns promptly, and supports initiatives that enhance service quality and overall client experience.
• Cross-Functional Collaboration: Works closely with operations, finance, legal, and compliance teams to align recompete and expansion strategies with company objectives, and ensures all processes are standardized, documented, and continuously improved.
• Performance Management: Tracks KPIs for recompete success rates, scope expansion revenue, and client satisfaction scores, identifies opportunities for process improvements, and supports training and development initiatives.

Education/Experience/Background:

• High School Diploma/GED is required.
• Significant experience applying project management principles to complex, multi-stakeholder initiatives.
• Demonstrated success in managing client expectations and maintaining strong relationships over long-term contracts.
• Experience with Request for Proposal (RFP) interpretation and facilitation in the recompete process.
• Experience working with large utility organizations, including but not limited to water and wastewater sectors, is highly desirable.

Knowledge/Skills/Abilities:

• Proven ability to work with cross-functional teams through proposal development, contract negotiations, and service delivery.
• Strong organizational, communication, and problem-solving skills.
• Strategic and results-oriented mindset.
• Ability to manage multiple priorities under tight deadlines.
• Strong analytical and decision-making abilities.
• Commitment to client success and long-term partnerships.

Pay Range: $120,000 to $160,000 per year.

Benefits: Veolia’s comprehensive benefits package includes paid time off, health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. Employees also participate in an employer-sponsored 401(k) plan. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Disclaimer:
The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.