Generator Service - Field Service Supervisor

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Regular Full-Time Management Poughkeepsie, Poughkeepsie, NY, US

6 days ago Requisition :

Salary Range: $75,000.00 To $90,000.00 Annually

Generator Service
- Field Service Supervisor
Poughkeepsie, NY

Pay : $75,000-$90,000 per year (dependent on experience)

Bonus Potential: 15%

• Medical/dental/vision insurance
• 401(k) with company match
• Holidays & competitive PTO
• Company provided laptop, & cell phone

Key

Qualifications:

• 5+ years of experience in electric power generation, generator service, diesel engines, heavy equipment, or a related field service environment.
• Previous leadership, supervisory, or team-lead experience with responsibility for directing and developing technicians.
• Strong technical understanding of generator systems, diesel engines, electrical components, controls, and diagnostic/troubleshooting processes
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Build Your Career with H.O. Penn

H.O. Penn Machinery, the Caterpillar dealer for New York and Connecticut, is looking for an experienced Generator Field Service Supervisor to lead our team of Electric Power Generation (EPG) field technicians based out of our Poughkeepsie, NY location.

This is a hands‑on leadership role for someone who knows field service operations and understands what it takes to keep technicians productive, customers informed, and jobs moving. You'll oversee the day‑to‑day scheduling and coordination of our EPG field mechanics while providing the resources, technical support, communication, and leadership they need to deliver exceptional service to our customers.

If you have a strong background in generator service, diesel engines, electric power generation, or heavy equipment field service and you're ready to lead a skilled technical team, this is an opportunity to take the next step in your career.

• Schedule and dispatch EPG field technicians based on customer needs, technician capabilities, job priorities, and available resources.
• Coordinate the people, parts, tooling, materials, equipment, information, and time necessary to successfully complete field service work.
• Monitor jobs from scheduling through completion to help ensure work is performed safely, efficiently, and profitably.
• Provide technicians with troubleshooting assistance and help remove obstacles that could impact job completion.
• Communicate with customers and internal teams regarding work scope, scheduling, job status, changing requirements, and service expectations.
• Help ensure service operations meet established productivity, profitability, and operational performance expectations.

• Serve as a key point of contact for customers throughout the service process.
• Build strong customer relationships through responsiveness, communication, problem‑solving, and follow‑through.
• Work with customers and internal teams when job scope or service requirements change.
• Help identify opportunities where additional service, repairs, maintenance, or product support can provide value to the customer.

• Partner closely with the EPG Field Service Manager and Product Support Sales Representatives on customer opportunities.
• Help promote Customer Service Agreements, preventative maintenance, repairs, and other product support solutions.
• Collaborate with Power Systems teams, including Project Management, New Sales, Product Support Sales, and Rental, to coordinate schedules, costs, resources, and customer needs.
• Evaluate technician coverage and workload to help ensure the department has the capacity to support current…