Scheduling Coordinator HVCVP - Heart Center - Poughkeepsie, NY

Scheduling Coordinator HVCVP - Heart Center - Poughkeepsie, NY

Title: Scheduling Coordinator - Heart Center - Poughkeepsie Clinical, Poughkeepsie, NY

Schedule: Full Time / 40 hours per week, variable 8 hour shifts between 7:30am –5:00pm, Monday - Friday.

Summary: The Scheduling Coordinator provides scheduling support for HVCP’s physicians, advanced practice providers, lab and diagnostic imaging appointments. Responsible for scheduling all pre‑procedure, procedure and post‑procedure appointments in the clinic and hospital setting. Tasks include completing full registration, collecting co‑pays, checking eligibility, completing the check‑in/out process, answering incoming calls and voicemail, scanning paperwork as assigned, checking and rescheduling cancellations and no‑show appointments, monitoring and completing scheduling pools, referrals, and queues.

Must demonstrate a highly professional, compassionate and positive attitude at all times and participate as a dynamic member of the office, identifying and suggesting opportunities for improvement.

• Schedules cardiac inpatient and outpatient cardiac diagnostic imaging and cardiac specific appointments. Works close with the prior authorization team to ensure authorizations are obtained prior to appointments.
• Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient’s clinic appointment.
• Coordinates the retrieval of outside imaging and/or records that are needed for clinic patients.
• Facilitates the flow of the clinic, readily available to make phone calls, schedule a last minute needed test and available to help providers in clinic with whatever needs they may have.
• Supports in the design and implementation of solutions to identified trends or problem areas.
• Collaborates with other departments to streamline patient’s pre‑procedures schedule to optimize the patient experience.
• Ensures medical records are compliant with HIPAA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.
• Completes the booking sheets for necessary outpatient procedures and faxes/emails/scans to the cardiac catheterization lab.
• Reconciles incoming correspondence and medical records with chart; scans all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with NHMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.
• Complies with all Nuvance Health, HVCP and affiliate policies and ensures compliance with all applicable law and regulation.
• Maintains contemporary professional knowledge and education.
• Demonstrates regular, reliable and predictable attendance.
• Performs other duties as required.

• High School degree or equivalent
• Minimum of two (2) years’ experience in a medical office administrative role.
• Minimum of one (1) year experience with EMR Products/Solutions.

• Knowledge of medical records/HIPAA requirements, insurance carrier requirements, EMR systems
• Knowledge of MS Excel, Word, Outlook and other desktop software programs
• Strong communication, interpersonal relationship and patient empathy skills.
• Excellent Customer Service skills.

Salary Range: $20.79 - $34.50 hourly (Pay per years of relative experience)