Hospital Operator

Hospital Operator – Nuvance Health

Answer and route incoming calls to the hospital's main number, emergency lines, and patient information lines. Demonstrate service excellence by providing accurate information regarding the hospital, its patients, and staff while ensuring adherence to all hospital policies and procedures, especially those regarding privacy and confidentiality. Assist in maintaining up-to-date computerized databases and on-call schedules in a timely fashion. Exhibit strong customer service and telephone skills.

• Answer main number and patient information calls in a timely fashion, exhibiting strong customer service skill resulting in service excellence for the caller.
• Implement code protocols accurately as written in the department Policy and Procedure Manual. Demonstrate clear understanding, knowledge and proficiency in handling emergencies. Responsible for carrying out proper activation procedures using Vocera, computerized phone and paging systems for life safety codes that occur at any Nuvance location.
• Monitor all emergency devices and alarm systems and notify the appropriate personnel when activated. Document accurately and timely utilizing the appropriate log books/sheets and incident reports for all emergency alarms. Maintain contact with Engineering and/or Security at all times. Notify EVS or Engineering of any telephone or TV issues and concerns in patient rooms.
• Maintain up-to-date databases and on-call schedules to provide requested information accurately and efficiently.
• Demonstrate a courteous and friendly manner when assisting callers, adhering to the hospital's policies regarding professionalism and respect. Maintain composure when faced with difficult or stressful situations.
• Document and maintain code logs in Excel spreadsheets.
• Participate in establishment and achievement of department goals.
• Demonstrate willingness to assist co-workers and accept additional assignments as requested to support the department's efficiency as observed by the supervisor.
• Establish and maintain efficient working relationships with supervisor, coworkers and customers.
• Maintain and model Nuvance Health values.
• Demonstrate regular, reliable and predictable attendance.
• Perform other duties as required.

HS Graduate or equivalent.

Minimum of 6 months' switchboard, direct customer service or guest services position.

Strong computer skills, including Word, Excel and Outlook. Ability to communicate in Spanish and/or Portuguese a plus.

Manual: Little or no manual skills/motor coordination & finger dexterity.

Occupational: Little or no potential for occupational risk.

Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force.

Physical Environment: Generally pleasant working conditions.

Company: Vassar Brothers Medical Center

Org Unit: 1841

Department: Telephone Operators

Exempt: No

Salary Range: $18 - $21 hourly

Seniority level: Entry level

Employment type: Other

Job function: Management and Manufacturing

Industries: Hospitals and Health Care