Desktop Services Specialist

Summary

Provide on-site and remote technical support, including troubleshooting software and hardware issues and performing diagnostics.

Required:

• College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
• Strong technical troubleshooting skills and advanced knowledge of Microsoft products.
• Knowledge of modifying computer objects within Active Directory.
• Experience with computer hardware support such as diagnosing and replacing hard drives, cables, keyboards, mice, monitors, video cards, RAM, etc.
• Superior customer facing skills including ability to develop “trusted advisor” relationship with end users.
• Methodical approach to problem solving and resolution.
• Flexibility to adjust to changing requirements, schedules and priorities.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to operate with minimal supervision.
• Ability to manage time effectively, set priorities appropriately, schedule calls.
• Ability to maintain professional demeanor under stress.
• Ability to operate within customer standard operating procedures.
• Ability to document technical support of resolutions, processes, and procedures.

Minimum Experience:

three years. Desired:
Understanding of Citrix based technologies. Understanding of Mobile Device Management. Industry certifications preferred, this can include A+, N+ and/or MSCE/MCTS/MCITP.

• Manual:
  Some manual skills/motor coordination & finger dexterity.
• Occupational:
  Little or no potential for occupational risk.
• Physical Effort:
  Medium to Heavy effort. May exert up to 35 lbs. force.
• Physical Environment:
  Some exposure to dirt, odors, noise, human waste, etc.

• Company:
  Nuvance Health
• Org Unit: 1798
• Department: IT Service Mgmt Operations
• Exempt:
  No
• Salary Range: $25.70 - $47.72 Hourly