Entry Level Technical Content Professional

Position: Entry Level Technical Content Professional 2026
Location: City of Poughkeepsie

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

As a Technical Content Professional, you will create, develop, curate, and analyze technical content for digital self-service products. This includes technical documentation, UX content, and embedded assistance delivered in various formats. You will advocate for users during the engineering and design processes, ensuring content is easy to find, useful, and current. You will actively embed AI into our content workflows and our user experiences.

Technical Content Professionals specialize in technical writing and product documentation, and may also demonstrate expertise in UX content, UI writing, embedded assistance, multimedia production, visual design, instructional design, and digital learning. You will collaborate closely with cross-functional teams, including designers, product managers, and engineers, to drive a cohesive end-to-end content experience that moves clients through their product journey. Attention to detail, insatiable curiosity, and a willingness to learn will be critical as you work in this rapidly evolving space in the industry.

Required

education

High School Diploma/GED

Preferred education

Bachelor's Degree

Required technical and professional expertise

• Strong problem solving and communication skills
• Able to work independently and take initiative, as well as work collaboratively
• Ability to Design, develop, edit, and produce accurate and effective technical documentation

Preferred technical and professional experience

• Ability to use and contribute to shared source repositories such as Git Hub Experience with XML or DITA tagging languages
• Understanding of IBM Design Thinking practices, Dev Ops and a variety of software engineering concepts
• Knowledge of Native AI solutions for creating structured content.

ABOUT BUSINESS UNIT

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.

Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

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