Delivery Consultant, CICS

Joining the IBM Technology Expert Labs teams means you'll have a career delivering worldclass services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best running and growing their business.

Excellent onboarding and industry‑leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co‑creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.

As a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world‑class delivery while leveraging your consultative skills such as problem‑solving issue‑/hypothesis‑based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.

Help clients install and configure latest CICS on IBM Z hardware, create/update hardware configuration using IBM's HMC console and perform CICS software and migration installation services.

• Bachelor's Degree

• Overall knowledge and understanding of IBM Z processor design, available I/O adapters, and IBM Z physical planning aspects

• z/OS:
  System Programmer set of general knowledge skills (ISPF/SDSF, RACF, JES parameters, SMP/E, SYS
  1.PARMLIB, SYS
  1.PROCLIB members)

Skills in z/OS

• Operations set of skills (JCL, Commands); experience with implementation and usage of CICS Transaction Server (TS)
• Knowledge of SYSPLEX
• Experienced with CICS version upgrades, system tuning, and CICS region customization using SMPE, ASSEMBLER and REXX
• Worked with application teams and operations to resolve dumps and performance issues
• Designed and implemented automated solutions to CICS TS / CICSPLEX management
• Familiar with CICS interfaces used by batch streams and RLS and file handling
• Worked with CICS exits
• Familiar with CICS RDO/CPSM
• General knowledge of CICS transaction security
• Knowledge of CICS SIT parameter

• Analytical/critical/outside‑the‑box thinking in problem solving
• Ability to work well in team environment as well as independently without direction
• Mainframe systems software programming experience
• Proficient with z/OS, TSO/ISPF, JES2, RMF, SMF
• Good problem‑solving, analytical, and critical thinking skills
• Identifies and resolves less clearly defined problems using established procedures and/or protocols as guidelines

Mid‑Senior level

Full‑time

Project Management and Information Technology

IT Services and IT Consulting

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