Area Manager, Management Operations Manager

Area Manager

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$80,000 – $90,000 per year

Reports to: Director of Operations

Grid Hawk LLC () is a premier provider of utility locating and other damage prevention services. Our mission is to keep communities safe by preventing damage to underground infrastructure. We provide full‑stream outsourced asset damage‑prevention and mitigation services and solutions on behalf of utility companies. Grid Hawk is led by a seasoned team of utility locating industry executives who collectively hold a best‑in‑class track record for safety and on‑time performance.

We also support our mission with advanced technology, including our proprietary Keystone 811 ticket routing and workforce management system. We strive to build long‑term relationships with safety‑focused customers who expect industry‑leading service and performance.

The Area Manager is responsible for leading and driving employees within their team on key measurements: OT‑P, efficiency, and quality, ensuring the team is maintaining and protecting their area of coverage and following company policies and safety regulations. This position is a key component in ensuring that team members perform all tasks while complying with client and state requirements.

• Leading and providing the team with direction, focus, and support.
• Overseeing daily scheduling of contractors and sub‑contractors.
• Routing tickets to ensure optimized efficiency.
• Game planning to achieve daily production targets, providing help if needed.
• Review prior days' documents and reports.
• Review daily expectations and safety messages and adjust as needed.
• Auditing documents.
• Ensuring all documents correctly comply with client’s regulations.
• Establishing client quality assurance (resolve any problems if needed).
• Ensuring all team members’ timesheets are correct and team members are accounted for.
• Providing expertise on all job tasks including observing, locating, marking, and documenting pipeline locations underground and exposed.
• Dispatching and guiding team members in their assignments, such as auditing, locating, verifying, and fixing problems for utility client’s plants.
• Engaging with employees daily to ensure they have the tools, equipment, and support to do their jobs.
• Assisting with the continued training and proper use of equipment for all new hires and existing team members.
• Working with Corporate Support staff to communicate needs for their LOA regarding recruiting, training, development, finances, employee relations, safety, and IT.
• Other duties as needed and assigned by higher level managers.

• Excellent communication skills.
• Ability to read and interpret prints at a high level.
• Ability to teach and demonstrate proper techniques.
• Ability to resolve conflict between team members.
• High School Diploma or equivalency (GED).
• Multiple years of locating and pipeline technician experience.
• Multiple years (2‑3 years preferred) of supervising locating and pipeline technicians.
• Documentation of excellent quality ratio within the locating industry.
• Pass a background screening (no violations within the last 3 years).
• Pass a DOT drug test.

• Ability to lift over 50 lbs.
• Ability to walk/stand for multiple hours a day.
• Reasonable accommodations are made to enable individuals with disabilities to perform essential job functions.

• Health Insurance
• Dental Insurance
• Term Life Insurance
• Short‑Term Disability
• Long‑Term Disability
• Vision Insurance
• Flexible Benefits Plan
• 401(k) Savings Plan (matched by the company)

• Company laptop and smartphone

• Salary and bonus is negotiable based on experience.

Full‑time

• 10‑hour shift

On the road

Mid‑Senior level

Full‑time

Sales and Business Development

Utilities

Grid Hawk LLC is an equal opportunity employer. All employees have the ability to advance within the company.