Spa Membership Sales Associate
Job in
City of Poughkeepsie, Poughkeepsie, Dutchess County, New York, 12601, USA
Listed on 2026-10-03
Listing for:
Hand & Stone Massage and Facial Spa- Poughkeepsie
Full Time
position Listed on 2026-10-03
Job specializations:
-
Sales
Sales Associate/Assistant, Retail Sales, Customer Success Management, Inside Sales
Job Description & How to Apply Below
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Employee discounts
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Are you friendly, confident, and motivated by reaching goals? Turn your customer service and sales skills into a career in wellness.
Our locally owned Hand & Stone is looking for a Spa Membership Sales Associate who can make guests feel welcome, confidently explain our membership program, and keep a busy front desk running smoothly. Membership sales are a central part of this role, along with delivering a great experience from the first phone call through checkout.
What you’ll do- Welcome guests, answer calls, and help clients schedule the right services.
- Start membership conversations, explain the benefits, answer questions, and ask for the sale.
- Work toward individual and team membership, retail, and rebooking goals.
- Follow up with prospective members and support member retention.
- Recommend service enhancements and retail products that fit the guest’s interests.
- Manage check-in, checkout, payments, and appointment scheduling accurately.
- Help resolve guest concerns professionally and involve leadership when needed.
- Communicate with massage therapists and estheticians to keep the day running smoothly.
- Keep the front desk and guest areas clean, organized, and welcoming.
- Participate in sales training and coaching, and put feedback into practice.
- Customer service, retail, hospitality, or sales experience preferred.
- Comfort discussing prices, handling objections, and asking guests to join.
- Motivation to meet goals and earn commission.
- Strong communication skills and attention to detail.
- The ability to stay friendly and organized during busy periods.
- Reliability, punctuality, and a team mindset.
- Comfort learning scheduling software and other computer systems.
- Availability for [insert evening and weekend requirements].
- Hourly pay plus uncapped sales commissions.
- Training on memberships, services, products, and guest communication.
- Ongoing coaching and opportunities to grow into training or leadership roles.
- Medical and dental insurance, paid time off, and a 401(k) with employer match, subject to eligibility and plan terms.
- Employee service pricing and retail discounts.
- A busy spa environment where you can build relationships and see the results of your work.
We are an equal opportunity employer.
Position Requirements
10+ Years
work experience
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