Inside Sales Represenative

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Admin Poughkeepsie, NY, US

Salary Range: $18.00 To $22.00 Annually

1282 Dutchess Turnpike, Poughkeepsie, NY 12603

VP of Sales

Sales - Household Goods (HHG)

Monday-Friday, 8:00 AM - 5:00 PM;
Saturdays as needed

Full-time, non-exempt

$18-22/hour + commission + performance bonuses

We hand you the leads. You close them.

Arnoff generates a steady flow of inbound calls and web leads from people ready to move. You'll work in our Sales Center, where hot leads come in live and are transferred to you as they arrive. Your job is to quote them quickly and book the move before anyone else.

You'll quote and book local moves over the phone, schedule in-home estimates for our territory reps on larger moves, and follow up quickly and consistently on marketing leads. Commission is uncapped, so your earnings reflect your results.

• Answer inbound sales calls promptly and professionally
• Collect contact info, move dates, addresses, and access details (do they have stairs, elevators, parking, etc.).
• Log every lead and interaction in the CRM ( Customer Relationship Management) in real time

• Take hot leads transferred live from the Sales Center and work to close them on the spot
• Call every new web lead within minutes during business hours
• Follow up relentlessly on every new lead - calls, texts, and emails until it's booked or closed
• Re-engage stale and lost leads and past estimates to win back business

• Build accurate inventories by phone, live video survey, or customer photos
• Quote local moves using Arnoff pricing guidelines (crew, truck, hours, materials)
• Quote and book smaller, non-­complex moves (typically studio-2 bedroom) over the phone
• Close on the first call whenever possible; ask for the booking every time
• Offer packing, crating, storage and valuation coverage on every quote
• Sell value, not discounts - protect Arnoff's pricing and margins
• Understand competing quotes and clearly position Arnoff's value

• Book in-home estimates with the right territory rep for larger or complex moves, with complete notes
• Hand booked moves to operations with accurate details
• Make a post-move satisfaction call and request a review
• Cover the phones first-come, first-served with the Sales Center team

• Positive mindset. You bring energy to every call, even on a tough day.
• Ambitious. You set big goals, track your numbers, and want to be on top.
• Detail-oriented. Inventories, quotes, and notes are accurate the first time.
• Customer-first. You deliver outstanding service that makes moving feel easy.
• A confident closer. You ask for the booking on every call and handle objections with ease.
• Responsive. You treat every new lead with urgency.
• Persistent. You follow up consistently and work to win back lost opportunities.
• Coachable. You welcome feedback and are committed to growing your skills.
• $18-22.00/hour base pay
• Uncapped commission, earned once the booked move is completed
• Performance bonuses.
• Warm leads only - no cold calling
• Paid training on Arnoff pricing, estimating, and the CRM
• A path to a territory sales role for top performers

• 1+ years in phone, inside, or high-volume call-center sales
• A proven record of meeting or exceeding sales goals
• Confident phone presence; comfortable handling objections
• Detail-oriented; comfortable with video surveys and a CRM
• Saturday availability as needed
• High school diploma or equivalent

• Moving, relocation, logistics or home-services experience
• Experience estimating moves or quoting service jobs
• Familiarity with the Hudson Valley

Arnoff Moving & Storage is an equal opportunity employer. 10