Case Manager; SNUG

Title: SNUG Case Manager

Salary: $30.21 per hour

Status: Non-Exempt, Full-Time, 35 hours per week

Supervisor: SNUG Social Worker

Schedule: Monday – Friday 9am – 5pm.

The SNUG Case Manager will assist the social work department in providing case management services to victims of crimes. This is inclusive of but not limited to: providing direct service to clients such as navigating systems with which clients may interact, meeting basic needs, working towards long-term goals, applying for compensation through the Office of Victim Services (OVS), and connecting individuals to educational/vocational services.

• Associates degree from an accredited university
• Experience working in the social services field
• 2+ years of experience working in or near the SNUG target area(s)

• Work as an onsite case manager and member of the SNUG team in order to support victims of crime affected by community violence
• Manage the site’s referral resource database and create relationships with local agencies and service providers
• Assist victims of crime to navigate systems including providing court advocacy and transportation to medical appointments
• Work with the SNUG staff and assist them in providing case management services to their high-risk program participants
• Respond with SNUG team to violent incidents in the community, attend SNUG outreach events, and make home visits to victims and families when appropriate
• Develop relationships with hospitals and other crime victim service providers in order to ensure crime victims know about and utilize SNUG services
• Maintain a sufficient caseload of clients at any given time
• Adhere to all documentation and database requirements and accurately track work in accordance with VOCA reporting standards
• Willingness to travel to trainings and conferences including an initial week-long training that may require overnight travel within NYS, and a biannual two-day conference in Albany
• Be available to support SNUG team in emergency situations regarding incidents with staff or participants
• Ability to work flexible hours (evenings and weekends) when necessary
• Meet with supervisor for weekly supervision
• Communicates effectively and on an ongoing basis with supervisor and SNUG team
• Exercises appropriate judgement when completing job duties
• Maintains records of activities and submits documentation on a timely basis and as requested
• Other duties as assigned

• Cultural competence and ability to relate to a wide variety of audiences.
• Community Organizing abilities.
• Crisis Management and trauma-informed practices.
• Compassion and empathy for participants’ needs and possess strong advocacy skills.
• Knowledge of public, private and community agencies that may be utilized to serve participants of the program.
• Aptitude for completing administrative tasks and ‘out of the box’ thinking and resourcefulness.
• Demonstrates effective time and self-management skills
• Ability to adapt quickly to changing circumstances

• Flexible hours and can travel to different sites, attend community meetings, community partner offices, and out-of-area trainings as scheduled.
• Schedule may be adjusted to meet program needs, based on written Supervisor approval.
• Must be reachable outside of office hours, if needed.
• Possess valid driver’s license.
• Strong computer skills, particularly with the Microsoft Office suite.

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation in first year, 13 paid holidays per year, 12 sick days per year and 4 personal days per year).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

Family Services brings people together to find the support they need, improving their lives and communities, and building a stronger, safer Hudson Valley.