Client Manager- Public Safety

Watson Furniture Group - Poulsbo, WA Overview Salary Range: $28.84 - $38.46 Hourly Position Type:
Full Time Description

Welcome.

We’regladyou'rehere.

For more than 50 years, Watson has designed and built award-winning workplace solutions for the world’s most forward-thinking companies. From our manufacturing home in Poulsbo, WA, we build with integrity, source quality materials, protect our environment, and treat people like the essential contributors they are.

We are builders, and we’re looking for a Client Experience Manager who is ready to build alongside us.

The Client Experience Manager supports Watson’s PSAP and Emergency Communications division, partnering directly with the end‑users who rely on consoles for mission‑critical operations. You’ll guide projects from early concepts through installation, ensuring every layout, product selection, and final solution reflects the customer’s needs and the high standards Watson is known for. This role blends relationship‑building, project coordination, technical problem‑solving, and deep product expertise—all in service of creating spaces that help people do essential work exceptionally well.

Welcome to The Orchard

Please note:

This role is 100% on‑site at The Orchard, our breathtaking Pacific Northwest workplace in Poulsbo, Washington.

The Orchard is more than just a campus. It’s a living, breathing reflection of who we are—surrounded by towering Douglas firs, winding walking trails, and mountain views that make every day feel inspired. It’s also where you’ll find dogs wagging their tails down the hallways, team members gathering for our monthly BBQs, and spontaneous brainstorming sessions that turn into real change.

We believe in investing in growth, yours and ours. We provide learning and development opportunities that help you stretch your skills, explore new ideas, and turn curiosity into capability.

Be a partner to our customers

• Serve as the primary point of contact for end‑users and sales reps throughout the entire project lifecycle.

• Review customer requirements and project documentation to propose thoughtful, appropriate design and product solutions.

Guide projects from initiation through installation

• Communicate timelines, deliverables, and expectations to internal teams for seamless project execution.

• Create detailed work plans, schedule meetings, and clearly define scope before installation begins.

• Monitor project progress, anticipate challenges, and provide solutions proactively.

Create accurate, compelling project deliverables

• Utilize CET to prepare proposals, layouts, configurations, and other formal documentation based on customer needs.

• Convert customer‑approved proposals into sales orders and ensure accuracy throughout the process.

• Coordinate with internal teams to finalize installation documents and support order readiness.

• Assist with preparing bid proposals when required.

Champion the Watson product

• Develop deep product knowledge across Watson’s standard and custom offerings.

• Present design recommendations and participate in customer and sales meetings.

• Participate in customer visits to deepen understanding of their operational needs and environments.

Maintain clarity, accuracy, and communication

• Track orders in acknowledgment status and resolve discrepancies quickly.

• Maintain detailed project documentation including decisions, revisions, and customer requests.

• Maintain accurate CRM opportunity information—dates, values, contacts, and project details.

• Understand contracts and cooperative purchasing agreements relevant to project work.

• Coordinate across sales, marketing, design, engineering, and production as needed to support project success.

• Provide occasional cross‑coverage for other Client Experience Managers— including the Contact Furniture division—to ensure customers receive seamless, consistent support.

• Works primarily with end‑users, supporting projects from early conversations through installation and final handoff.

• Develops layouts and solutions based on direct customer needs, not predefined specs.

• Plays a critical role in ensuring customers’ 24/7, mission‑critical environments function beautifully and…