Director Account Management

Overview

At KeHE, we’re obsessed with creating solutions, unboxing potential, and serving others - and it all starts with you. As an employee‑owned distributor of natural and organic, specialty, and fresh products, we’re committed to making a positive impact and scaling our success together. With a culture that fosters development and opportunity, you’ll be embarking on a career that’s moving forward. When you join KeHE, you’re becoming part of a team that is a force for good.

• Full-time
• Pay Range: $/Yr. – $/Yr.
• Shift Days: — Shift Time: —
• Benefits on Day 1
• Health/Rx
• Dental
• Vision
• Flexible and health spending accounts (FSA/HSA)
• Supplemental life insurance
• 401(k)
• Paid time off
• Paid sick time
• Short term & long term disability coverage (STD/LTD)
• Employee stock ownership (ESOP)
• Holiday pay for company designated holidays

The Director of Account Management is responsible for managing the local, day‑to‑day relationship between KeHE Distributors and its customers – Save Mart and Town & Country. This position is accountable for the design and execution of a sustainable supply chain relationship that brings efficiencies to both businesses and delivers service level expectations. Additionally, the Director will collaborate with customers to identify an item mix that will accelerate sales growth and income within the model.

Key drivers for success involve building and leveraging relationships with both organization’s supply chain and operations teams to drive collaboration and continuous improvement. The Director is also responsible for managing a team of account management professionals. As with all positions at KeHE we expect that all actions be consistent with KeHE’s Mission, Vision and Core Values.

• Collaborate with both Save Mart and Town & Country to develop promotional and new item forecasts utilizing a combination of data and systems from both organizations.
• Provide timely and accurate information on inventory flows and projections on inventory positions to support customer sales.
• Provide weekly/monthly service level reporting, trend analysis, and root cause solutions.
• Develop analysis on pallet buying opportunities.
• Lead and mentor account team members to meet all customer expectations on support requirements.
• Deliver timely and accurate sales projections for all new item and promotional activities through managing the AOM process.
• Partner with customer to coordinate seasonal show buys (including providing advanced information such as seasonal catalogs and pricing, recaps of last year’s movement and sell‑through, and Vendor Manager insights; may provide samples as requested).
• Ensure connectivity and collaboration by attending Customer’s Ad and Promotional Planning meeting and communicate to KeHE Supply Chain and Category Management teams regarding events, anticipated demand and delivery needs.
• Responsible for ensuring customer has accurate and detailed information and data for KeHE shows; assist with coordination of customer travel, meeting facilities and other needs as required.
• Partner with Customer Merchandising teams and KeHE Category Management to onboard new vendors efficiently and effectively.
• Sell productive portfolio to assure customer has the optimal product mix.
• Support execution of marketing programs to grow sales and bring innovation to stores.
• Educate our customers on items and categories to keep them on trend. Provide innovative merchandising programs and direction.
• Monitor competitor activities and lead customer in development of strategy to win.
• Proper budgeting and management of sales and expenses related to the assigned customers including sales, credits, expenses, merchandising hours, drop size, MCB, EDLP, and extra performance activities.
• Communicate and work within a team with other KeHE functional areas to meet all customer and company objectives.

• 4‑year bachelor’s degree in business preferred. Equivalent combination of education and work experience may be considered.
• Minimum 5 years of experience in grocery supply chain or equivalent operations experience.
• Solid track record of…