Lead HVAC Technician

Lead HVAC Technician | Full-Time | Poulsbo, WA Eagle Pipe Heating & Air is seeking a skilled and experienced Lead HVAC Technician to join our dynamic team. This full-time opportunity is perfect for a seasoned HVAC professional ready to advance their career by taking on a leadership role within the HVAC service field. The Lead HVAC Technician will handle complex service calls, provide expert diagnostics, set high standards for technical excellence, and mentor technicians to foster a culture of continuous improvement across our HVAC operations in Poulsbo, WA.

This position offers the advantage of working locally, allowing you to avoid lengthy commutes and maintain a healthy work-life balance. As a Lead HVAC Technician with Eagle Pipe Heating & Air, you'll be instrumental in delivering top-quality HVAC solutions and exceptional customer service, contributing directly to our company's reputation for reliability and craftsmanship. The Lead HVAC Technician role is centered on residential and light commercial HVAC service, diagnostics, and repair.

You will be the primary point of contact for challenging troubleshooting scenarios, serving as a resource for the HVAC team and supporting ongoing technician development. You will also play a key role in maintaining operational excellence, ensuring compliance with safety standards, and upholding the highest level of customer satisfaction for every job performed in Poulsbo, WA.

• Full-time leadership role with focus on HVAC service, diagnostics, and repair
• Mentorship responsibilities for newer technicians
• Serve as technical expert and last line of defense for complex troubleshooting
• Opportunity to influence operational standards and team culture
• Local work in Poulsbo, WA, providing a convenient and balanced schedule

• Lead HVAC service, diagnostics, and repair for residential and light commercial systems
• Troubleshoot and resolve advanced technical issues involving electrical, refrigerant, airflow, and controls
• Mentor, train, and support newer HVAC technicians, helping them enhance their skills
• Maintain high standards for quality, safety, and customer experience on all service calls
• Communicate clearly with customers to explain findings and present service options
• Assist with HVAC installs and replacements as needed
• Collaborate with management on scheduling, callbacks, and workflow optimization
• Ensure accurate and timely documentation of job details and service records using Service Titan or similar software

• Competitive pay structure based on experience
• PTO and steady, year-round work availability
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) plan with company match
• Company vehicle and fuel card for work purposes
• Company-provided uniforms and high-quality tools
• Paid training, licensing support, and continuing education opportunities

• Minimum 5 years of professional HVAC experience with a strong focus on service and diagnostics
• EPA Section 608 Certification required (Universal preferred)
• Extensive troubleshooting knowledge in electrical, refrigerant, airflow, and controls
• Proficiency with furnaces, heat pumps, air conditioners, ductless and mini-split systems, and air handlers
• Prior experience mentoring or leading HVAC technicians
• Field service software experience (Service Titan or similar)
• Valid driver’s license and a clean driving record
• Commitment to quality work and a calm, problem-solving approach

• Demonstrated leadership skills and a passion for developing others
• High technical proficiency and a reputation as a go-to troubleshooter
• Customer-focused communicator with the ability to clearly present repair options
• Dependable, safety-conscious, and dedicated to delivering top results
• Enjoys contributing to a supportive, no-drama team environment

• Local HVAC work in Poulsbo, WA offers work/life balance and a positive community environment
• Opportunity to join a company known for craftsmanship, accountability, and a results-oriented culture
• Real influence over team standards, culture, and operational effectiveness
• Support from a dedicated team and company leadership for professional growth