Sales & Customer Support Rep II

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Full Time Clerical Oasis Materials Poway, Poway, CA, US

2 days ago Requisition :

Salary Range: $37.00 To $43.00 Hourly

Full Time + Benefits (Medical, Dental, Vision, 401k with Company Match, PTO)

Job Type:
Onsite

Shift:
1st

Hourly Range: $ 37.00 - $ 43.00, DOE

Fralock is an engineered solutions provider of specialty components and subassemblies using advanced materials for high reliability, severe environment, and technically challenging applications. We develop and manufacture custom integrated solutions. Established in 1967, we are a critical solutions provider to Fortune 500 corporations, government, and targeted OEMs in a variety of industries including Semiconductor Equipment Manufacturing, Medical and Life Science, Aerospace and Defense , Industrial, Electronics, and Energy.

Fralock is headquartered in Valencia, CA with manufacturing locations located throughout Northern and Southern California.

To be recognized by our customers as a leading solutions provider of proprietary engineered advanced materials for high reliability, severe environment, and technically challenging applications.

To create value, profitably grow, and share our success with all stakeholders.

• Respect – We treat others the way they want to be treated.
• Integrity – We practice a high standard of ethics in our business dealings with customers, employees, and suppliers.
• Responsiveness – We have a sense of urgency in responding to internal and external requests, and work proactively to solve problems.
• Excellence/Competence – We empower our people to continuously improve and execute high quality work.
• Teamwork – We work together to achieve Fralock business objectives by communicating at a high level, by listening and having clarity in our expectations of one another.
• Individual Accountability and Personal Responsibility – We do what we have committed to do when we committed to doing it.
• Continuous Improvement across all segments of the company

This position requires access to information controlled under the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR), the successful candidate must be a "U.S. person" as defined in the ITAR and EAR (which generally means (i) be a citizen or national of the
United States; or (ii) be a lawful permanent resident of the United States; or (iii) have been admitted
to the United States as a refugee, or have been granted asylum, as specified under applicable law.

All offers of employment at Fralock are contingent upon clear results of a background check. Background checks may include some or all the following depending on job title and responsibilities:

• Social Security Verification
• Criminal History
• Personal and Professional References
• Motor Vehicle Records
• Credit History

The Sales and Customer Support Representative II accurately executes quoting, order entry, reporting, follow-up, and related customer support activities to ensure a high level of customer satisfaction. The position manages assigned accounts and/or projects, maintains customer information in CRM systems, supports outside sales, coordinates order and contract execution across company functions, and partners with customers, Production, Program Managers, Segment Managers, and other departments.

The role requires an understanding of Fralock products, manufacturing processes, customer requirements, ERP/MRP and CRM systems, and applicable ITAR/EAR and government contract requirements.

To perform this job successfully, an individual…