Service Coordinator - BAS

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care.

Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full-time

Job Summary: This role is responsible for coordinating and scheduling service technicians for service agreements, emergency calls, and time‑and‑materials projects while supporting day‑to‑day service operations. The position manages work orders, spare parts processing, invoicing, and service documentation, while ensuring accurate labor tracking and timely collections. Serving as a primary customer service contact, the role works closely with internal teams, clients, engineers, and contractors to maximize productivity, customer satisfaction, and cash flow efficiency.

Responsibilities:

• Manages the scheduling of specialists for all service agreements.
• Manages the day to day scheduling for emergency and T&M service projects.
• Receives, verifies for accuracy, and execute orders received for spare parts, enters service work orders and employee time sheets.
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
• Provide support to Bosch Building Technologies and other contractors to solve building operating issues that go beyond the controls or special systems operation.
• Communicate with internal employees as required to ensure Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas.
• Keep service management system updated and employ it to achieve maximum productivity.
• Provide support for ongoing service collections, technician scheduling, setting up work orders, and being the front facing customer service representative for both internal and external clients.
• Other duties as assigned.

Required Qualifications:

• Minimum of a high school diploma, GED, or equivalent.
• 2+ years of experience as a Service Coordinator or in a similar role, preferably in building controls, construction or related field.
• 2+ years of proficiency in basic computer systems, including but not limited to MS Office Suite (Microsoft Word, PowerPoint, Excel, Teams, Outlook, Dynamics, and SharePoint).
• 2+ years of…