Service Account Specialist Senior - BAS

About Us

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care.

Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full-time

Job Summary: The Service Account Specialist is responsible for coordinating service activities, scheduling resources, and managing service agreements, time-and-material projects, and retrofit work to ensure exceptional customer satisfaction. This role oversees project execution, supports service sales efforts, manages customer relationships, coordinates materials and subcontractors, and provides technical and operational leadership to maximize productivity, profitability, and service performance while ensuring timely communication and project delivery.

Responsibilities:

• Coordinates with the Service Coordinator if applicable to manage the scheduling of specialists for all service agreements.
• Coordinates with the Service Coordinator if applicable to manage the day to day scheduling for emergency and T&M projects.
• Coordinates with the Service Coordinator if applicable to manage service retrofit projects.
• Coordinates with the Service Coordinator if applicable to manage the receipt, verification for accuracy, and entering of service work orders and employee time sheets.
• Is engaged with service customers, meeting and exceeding our commitments to our customers.
• Provides ideas and technical support to customer and service sales as required for the generation of additional work to be added to the TSA, performed as T&M, or booked as service retrofit.
• Coordinates with service sales as applicable for TSA renewal and escalation.
• Routinely performs customer QA’s informally as well as formally when scheduled.
• Follows up on customer issues in a timely fashion as established by customer and employees insuring timely, accurate, and pertinent communication as required both verbally and/or in writing.
• Provides project management on TSA’s, T&M, and service retrofit work.
• Coordinates with the Material Coordinator to ensure employee truck stocks are kept accurate and material used from them is replaced in an accurate and timely fashion.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Coordinates with Subcontractors or internal installation team to achieve maximum value in installations.
• Provide support to contractors to solve building operating issues that go beyond the controls or special systems operation.
• Communicate with internal employees as…