Customer Service Representative

Customer Service Representative at Motion Recruitment

Seeking a Customer Service Representative for a contract-to-hire opportunity on site in Poway.

Contract Duration: 3 months +

• Excellent communication and customer service skills; experience in distribution or manufacturing preferred.
• Ability to multitask, prioritize, and work under pressure while maintaining departmental metrics and industrial standards.
• Sound understanding of Microsoft Office applications (Word, Excel, Outlook) and ability to multitask within Microsoft Windows.
• GED or high school diploma.

Daily Responsibilities

• Manage a high volume of emails and incoming calls from customers, ensuring inquiries are responded to promptly, accurately, and professionally.
• Respond to customer inquiries regarding products, provide quotes, and handle order entry.
• Place orders and provide order acknowledgments efficiently, ensuring sales targets are met.
• Work with third‑party vendors to ensure orders are processed and delivered on time, meeting company standards.
• Process returns and exchanges, ensuring customer needs are met while maintaining standards and departmental metrics.
• Build and maintain lasting customer relationships by providing excellent customer care and driving repeat business.
• Coordinate with production team on the manufacturing floor to ensure customer deadlines are met.

Posted By:
Jessica Eisenberg

• Seniority level:
  Entry level
• Employment type:
  
  Contract
• Job function:
  Other
• Industry: Staffing and Recruiting