Service Coordinator - BAS

Service Coordinator

This role is responsible for coordinating and scheduling service technicians for service agreements, emergency calls, and time-and-materials projects while supporting day-to-day service operations. The position manages work orders, spare parts processing, invoicing, and service documentation, while ensuring accurate labor tracking and timely collections. Serving as a primary customer service contact, the role works closely with internal teams, clients, engineers, and contractors to maximize productivity, customer satisfaction, and cash flow efficiency.

• Manages the scheduling of specialists for all service agreements.
• Manages the day to day scheduling for emergency and T&M service projects.
• Receives, verifies for accuracy, and execute orders received for spare parts, enters service work orders and employee time sheets.
• Is aware of customer satisfaction issues and coordinates with others as required to ensure this is maximized. Invoices for spare parts daily and T&M work weekly.
• Works closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction.
• Coordinates material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency.
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely response.
• Provide support to Bosch Building Technologies and other contractors to solve building operating issues that go beyond the controls or special systems operation.
• Communicate with internal employees as required to ensure Bosch Building Technologies labor is accurate and timely and estimated productivity is achieved in all areas.
• Keep service management system updated and employ it to achieve maximum productivity.
• Provide support for ongoing service collections, technician scheduling, setting up work orders, and being the front facing customer service representative for both internal and external clients.
• Other duties as assigned.

• Minimum of a high school diploma, GED, or equivalent.
• 2+ years of experience as a Service Coordinator or in a similar role, preferably in building controls, construction or related field.
• 2+ years of proficiency in basic computer systems, including but not limited to MS Office Suite (Microsoft Word, PowerPoint, Excel, Teams, Outlook, Dynamics, and SharePoint).
• 2+ years of experience working with project management software.
• 2+ year of experience with external organization communications, high-level internal communications, and strong customer service skills
• Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Demonstrated ability to empathize with others' perspectives and creatively resolve issues to achieve positive outcomes and satisfaction for customers and employees.

• 2-year associate's degree in business administration/HVAC/Hospitality Management or customer service-related studies preferred.
• 4+ years of experience as a Service Coordinator or in a similar role, preferably in building controls/building technologies or related field.
• 4+ years of experience working with project management software.
• Extensive experience with service management systems.
• Previous experience in coordinating material orders, scheduling, answering customer requests.
• Familiarity with industry-specific (Construction/HVAC) software and tools.
• Certification or training in building automation controls, building management systems or related field(s).

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

• Compensation: $34 - $40 per hour
• Working Hours:
  
  This position generally works Monday
  - Friday, overtime and on call…