Human Resources Technician I​/II

The City of Poway's Human Resources department is seeking a highly organized Human Resources Technician I/II to support recruitment, benefits administration, employee onboarding & offboarding, process personnel actions, and general HR operations. This position is back up to the HR front counter and assists with advertising job openings, screening applications, coordinating interviews and background checks, maintaining records, and conducting new hire orientations, while providing excellent customer service.

The ideal candidate is detail-oriented, maintains confidentiality, understands HR policies and procedures, communicates clearly, and can manage multiple tasks in a fast-paced environment. Candidates who are motivated and eager to contribute to a collaborative team environment are encouraged to apply and build a meaningful career supporting City employees and services!

Human Resources Technician I: $31.8456 - $38.7081

Human Resources Technician II: $35.1518 - $42.7264

Under general supervision, performs a variety of responsible paraprofessional, technical, and office administrative human resources support functions, including coordinating recruitment, testing, and selection processes, assisting with salary and benefits administration, and employee relations; prepares, reviews, and distributes personnel and human resources information systems records; provides responsible administrative, technical and clerical support to professional staff in the Human Resources and Risk Management Department;

assists in completing various personnel studies and reports; and performs related work as required. Receives procedural or general direction from the Human Resources/Risk Management Director or assigned supervisor. Exercises no direct supervision over staff. May provide technical and function direction to administrative staff and/or volunteers.

• Participates in the recruitment, testing, and selection of employees, including preparing advertisements and recruitment job flyers, coordinating recruitment processes, and scheduling and coordinating written performance tests and interviews.
• Writes, advertises, posts, and mails job bulletins; screens applications for minimum qualifications.
• Schedules and coordinates selection processes; obtains raters for, and may participate in, selection panels, arranges interviews involving applicants, employees and other parties, and coordinates the background checks as well as post-offer medical evaluations.
• Coordinates a system of applicant tracking; answers questions regarding open positions, application procedures, employment procedures, and basic salary administration practices; responds to requests for employment verification.
• Prepares and updates information in personnel database records, including new positions, vacancies, and performance evaluation records.
• Assists in performing job analyses and salary surveys.
• Coordinates and assists in administering multi-tiered employee benefits programs that include plans such as retirement, long-term disability, health, life, dental, vision, deferred compensation, FMLA, employee assistance, and workers' compensation. Submits claims, monitors work statuses and communicates changes to supervisors.
• Coordinates and administers EDD unemployment claims; responds to unemployment claims; and serves as point of contact for EDD.
• Enters salary and benefit enrollment and changes into the HRIS database; processes personnel actions and enters into the automated payroll system, as appropriate.
• Conducts new employee orientations, processes all paperwork related to new hires, and enters new hire information into the various human resources and benefit information systems.
• Develops and conducts trainings related to work assignments for employees and/or supervisors, as needed.
• Coordinates the employee eligibility and payment computation for employee and retiree benefit and insurance programs with the payroll and accounting divisions.
• Responds to employee and retiree questions and complaints, and may interface with third-party administrators to resolve claims appeals.
• Assists in the coordination of annual open enrollment process for employee benefit programs; compiles employee census data for benefit programs; reviews completed benefit enrollments for accuracy; and summarizes open enrollment data.
• Maintains COBRA records and works with third party administrator to administer COBRA benefits, including processing and monitoring premium payments; monitors compliance with eligibility…