Part Time Veterinary Receptionist; Care Coordinator; Advanced Care Veterinary Hospital

Pet Vet Care Centers' Advanced Care Veterinary Hospital is currently seeking a Part Time Veterinary Receptionist (Care Coordinator) to join our team!

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Established in 1999 and proudly AAHA-accredited, Advanced Care Veterinary Hospital has been a trusted cornerstone of the Poway, California community for over 25 years — and with a brand-new, state-of-the-art facility renovation completed in 2024, the best is still ahead. Led by Medical Director Dr. Alexandra Rosales, a Poway native with a lifelong passion for animals, the team is committed to delivering cutting-edge, compassionate care from preventive wellness through surgery.

• We’d love to highlight our supportive team, collaborative work environment, and commitment to compassionate care for both pets and their families.
• At Advanced Care, we value open communication, teamwork, and helping team members grow through ongoing learning and guidance

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Excellent customer service skills, providing courteous and prompt assistance
• Experience preferred but is willing to train the right candidate.

Monday through Friday; 8AM-6PM while on Saturdays; 8AM-5PM

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

$17.95 — $21.93 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for…