Administrative Assistant

Join to apply for the Administrative Assistant role at SERVPRO of Marietta West.

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Answer phones, provide customer service, and maintain a log of all calls; respond to customers in a courteous and professional manner.
• Manage the Work-In-Progress (WIP) Board: ensure all staff are updated on daily changes to job status and schedule.
• Complete FNOL Documentation: verify all customers, source, and loss data is properly entered into Servpro Databases.
• Prepare job paperwork for the job crew to ensure they have all necessary information at the loss site.
• Enter Estimates: convert scope from Drybook into electronic estimate and verify all information is accurate to what was completed on the job site.
• Maintain Job File Documentation: ensure job files are accurate and contain all required documents.
• Communicate daily progress of jobs and pertinent job data as it happens.
• Maintain National Accounts Compliance: ensure all required file uploads and job file audits are compliant and communicate issues to management and owners.
• Maintain File Systems: keep appropriate files and paperwork easily accessible and ensure all paper files are correctly completed and stored in the appropriate areas.
• Manage outgoing and incoming calls and emails: handle all correspondence timely, professionally, and accurately; maintain clear records of all communications.
• Review and document updated Bulletins: ensure bulletins are documented and communicated to all necessary parties.

• Excellent interpersonal and customer service skills.
• Ability to handle potentially demanding situations and customers.
• Clear and professional communication skills via phone and email.
• Able to work alone with minimal supervision.
• Ability to learn new software, including Xactimate.
• Ability to successfully complete a background check subject to applicable laws.
• Minimum high school diploma or GED.

• Moderate/Advanced experience with Google/Office Suite.
• Familiarity with Xactimate and Xactanalysis Software.

Location:

4031 Fambrough Drive, Suite 1, Powder Springs, GA 30127

Pay: $14.00 - $16.00 per hour

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.