Order Entry Specialist

Order Entry Specialist

The Order Entry Specialist provides responsive, high-quality support to customers by managing enquiries, processing orders, and coordinating shipments. You will act as a key point of contact, ensuring orders are accurately entered into the ERP system, documentation is complete, and customers receive timely updates on their orders. This role requires strong communication skills, attention to detail, and the ability to collaborate with internal teams to resolve issues and enhance the overall customer experience.

Responsibilities

• Respond promptly and professionally to customer enquiries via email, online portals, and phone, ensuring each customer feels heard and supported.
• Enter customer orders accurately into the ERP system for scheduling and production planning.
• Provide customers with clear and timely responses, including confirmation of order receipt, revised shipment dates, and any required supporting documents.
• Direct product or service issues to Quality Control and Sales teams, and remain actively involved to ensure customer issues are resolved satisfactorily.
• Document customer details, preferences, and specific product requirements to support a seamless order process and accurate sales reporting.
• Prepare orders for shipment by generating pick tickets, certificates of analysis, additional labelling, and hazardous shipment paperwork as required.
• Prepare and send accurate invoices to customers in a timely manner.
• Participate in regular planning meetings to stay informed about scheduling delays, raw material interruptions, quality issues, and other factors affecting customer orders.
• Communicate proactively with customers about any delays, revised shipment schedules, or alternative product options.
• Collaborate with colleagues to suggest improvements to customer service processes and share best practices and success stories with the team.
• Update and maintain the ERP system, customer files, and troubleshooting guides to contribute to an accurate and useful knowledge base.

Essential Skills

• At least 2 years of customer service experience with a proven track record of delivering exceptional service.
• Demonstrated experience in data entry using multiple platforms, including ERP systems and Microsoft Office.
• Strong written and verbal communication skills, with the ability to communicate clearly and professionally with customers and colleagues.
• Proficiency in Microsoft Office, including Microsoft Excel.
• Experience in customer support, inside sales, or account management environments.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Completion of a high school diploma (HS Diploma).

Additional Skills & Qualifications

• Experience with logistics or hazardous shipments is an advantage.
• Familiarity with order processing and documentation for shipments, including certificates of analysis and labelling, is beneficial.
• Comfort working within structured processes while contributing ideas for continuous improvement.
• Ability to build strong working relationships with internal teams such as Quality Control and Sales.

Why Work Here?

This is a long-term opportunity within a growing organisation that values continuous improvement and high standards of customer satisfaction. You will work in a stable, structured environment with regular hours, where collaboration and knowledge sharing are encouraged. The company supports professional development by involving you in cross-functional meetings and process improvement initiatives, giving you the chance to expand your skills and contribute meaningfully to the customer experience.

Work Environment

This role is based onsite, Monday to Friday, from 8:00 AM to 5:00 PM in an office or cubicle environment within a plant setting. You will work primarily…