Host, Hospitality ​/ Hotel ​/ Catering, Catering

About Lani Rooftop Lounge

The Lani Rooftop Lounge, an inspired name with meanings tied to sky or heaven, is an elevated indoor and outdoor experience on the roof of COhatch Powell. Lani Rooftop Lounge, tailored hospitality, ushers guests into an escape that is vibrant with natural beauty and laughter among friends as they enjoy harmonious flavors and fresh cocktails from a comfortable, breezy rooftop.

Lani Rooftop Lounge / Powell, OH

General Manager / Head of Restaurant Operations

The Host is more than a greeter; they’re the heartbeat of the guest journey. The Host is a polished, warm, and highly organized person who creates the first and last impression of Lani Rooftop Lounge. Responsible for welcoming guests, managing flow and reservations, coordinating the dining room and outdoor rooftop seating, and ensuring a smooth, elevated guest experience. This role blends precision, poise, and personality to ensure every guest feels seen, welcomed, and seamlessly guided into the Lani Rooftop Lounge experience.

• Greet and Welcome Guests:
  Offer a genuine, composed greeting; manage waiting lists and prioritize reservations according to house policies.
• Reservation and Seating Management:
  Operate the reservation system; confirm/modify reservations; seat parties promptly and with attention to table mix, view preferences, and service flow.
• Flow Coordination:
  Maintain real‑time awareness of dining room and rooftop capacity; collaborate with servers, bar, and management to optimize turns and guest satisfaction.
• Guest Communication:
  Answer phone and walk‑up inquiries professionally; relay wait times, menu highlights, special events, and membership benefits.
• First‑Line Problem Resolution:
  Handle guest concerns calmly and elevate to management when needed; ensure dissatisfied guests leave with a positive perception.
• Host Stand Presentation:
  Keep the host station tidy, stocked with menus, reservation book, and promotional materials; ensure signage and waiting‑area amenities match Lani’s aesthetic.
• Team Support:
  Assist servers with bussing or simple tasks during peak periods when needed.
• Upsell and Brand Advocacy:
  Promote seasonal cocktails, special menus, COhatch membership perks, and upcoming events with tasteful suggestions.
• Safety and Compliance:
  Enforce capacity, waitlist, and age‑restriction policies; follow all health, safety, and employee conduct standards.

• 1+ year in a high‑volume hospitality front‑of‑house role preferred; rooftop, lounge, or upscale casual experience a plus.
• Ability to effectively listen to and respond to customer needs.
• Must have a courteous, friendly and professional demeanor.
• Ability to multitask efficiently.
• Ability to thrive in a fast‑paced, guest‑focused environment.
• Excellent interpersonal and communication skills; confident on the phone; comfortable with reservation platforms and POS basics.
• Flexibility for evenings, weekends, and seasonal programming.
• Ability to stand on your feet for extended periods of time.
• Ability to lift 50 pounds.

• A team player with a strong work ethic and positive attitude, excellent communication and time management skills.
• Polished presence, calm under pressure, strong spatial awareness, and a welcoming demeanor that aligns with Lani’s elevated brand.
• Attention to detail and pride in maintaining a clean, organized space.
• Previous restaurant experience is a plus but not required—we’ll train the right person!

• Full Time
• Competitive Wage
• Medical, Dental, & Vision Insurance for Full‑Time Equivalent (FTE) employees after 6 months.
• Free meal when working 6 hours or longer.

This job description does not imply that these are the only duties to be performed by the employee(s) occupying this position. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Lani Rooftop Lounge is an equal opportunity employer.