Operations Field Manager - Restoration

For over 37 years, Power Dry has been the trusted leader in water damage restoration, founded in the Kansas City metro area and expanding our footprint to Columbus, OH and Des Moines, IA. When water damage disrupts homes and businesses, our team delivers fast, reliable, high-quality service—bringing calm, clarity, and confidence to every situation. We build long-term partnerships by showing up, educating our clients, and doing what we say we will do.

• Job Type: Full-time
• Compensation: Competitive base salary plus performance bonuses

Power Dry | Columbus, OH

For over 37 years, Power Dry has been the trusted leader in water damage restoration, founded in the Kansas City metro area and expanding our footprint to Columbus, OH and Des Moines, IA. When water damage disrupts homes and businesses, our team delivers fast, reliable, high-quality service—bringing calm, clarity, and confidence to every situation. We build long-term partnerships by showing up, educating our clients, and doing what we say we will do.

• Job Type: Full-time
• Compensation: Competitive base salary plus performance bonuses

The Operations Field Manager will be responsible for supervising and guiding a team of technicians in responding to property damage caused by water or mold. This role requires a proven ability to manage operations efficiently, ensure compliance with safety and quality standards, and maintain excellent customer relations. A strong knowledge of construction practices and jobsite safety protocols is essential. The ideal candidate will be proactive, detail-oriented, and highly skilled in both the technical and leadership aspects of mitigation work.

Key responsibilities include:

• Lead, coach, and develop the mitigation team to achieve operational excellence and exceptional customer satisfaction
• Oversee mitigation projects from start to finish, ensuring quality workmanship and on‑time completion
• Conduct on‑site inspections and provide hands‑on leadership when needed
• Direct crews in the field and ensure proper construction and mitigation methods are followed
• Develop and improve operational workflows to maximize efficiency and productivity
• Monitor project progress, resolve issues quickly, and ensure customer expectations are exceeded
• Manage customer complaints and service issues through resolution, working directly with customers to address concerns and ensure a positive overall experience.
• Hire, onboard, train, and mentor new team members
• Conduct ongoing performance evaluations and provide coaching for continuous improvement
• Collaborate with other department leaders to coordinate staffing, equipment, and project resources
• Oversee inventory management and ensure equipment is properly maintained and available
• Review construction plans, scopes of work, and project documentation
• Ensure compliance with OSHA regulations, company safety standards, and industry best practices
• Provide operational support during emergency situations, including after-hours response when needed
• Monitor job costing, resource allocation, and operational performance

• Bachelor's degree or equivalent work experience required
• 2–5 years of management experience in construction, restoration, or a related industry
• Previous mitigation and restoration industry experience preferred
• Hands‑on construction experience strongly preferred
• Strong understanding of financial reporting, job costing, and resource management
• Demonstrated leadership experience with the ability to motivate and develop teams
• Excellent communication, problem‑solving, and organizational skills
• Ability to manage multiple priorities in a fast‑paced environment
• Working knowledge of OSHA regulations and…