Teller, Finance & Banking

About The Role Position Summary

The Teller I role serves as the bank's front‑line representative, responsible for delivering exceptional customer service and processing financial transactions accurately and efficiently. This role includes assisting customers with deposits, withdrawals, loan payments, and account inquiries, while ensuring compliance with regulations and maintaining confidentiality. Tellers are expected to uphold First Bank of Wyoming's Core Values—Embrace Responsibility, Execute with Excellence, Pursue Growth & Learning, Thrive Together—and demonstrate professionalism, adaptability, and strong problem‑solving skills in all interactions.

• Greet customers warmly, learn their names, and provide extraordinary service in alignment with Quality Service Standards and My Service Pledge:
  Smile, Eye Contact, Refer to Customers by Name, Offer Viable Options—Never Say No, Instant Acknowledgment, Customers Always Come First, End with Thank You.
• Assist customers with financial transactions, account inquiries, and product information; take ownership of issues and ensure timely resolution.
• Conduct transactions accurately and within established guidelines, including deposits, withdrawals, check cashing, loan payments, cashier's checks, wires, cash advances, account transfers, savings bonds, and change orders.
• Balance teller drawer, cash vault, coin machine, and Teller Cash Recycler (TCR) daily; maintain cash limits and safeguard currency by following all policies and procedures.
• Detect and manage risk in every transaction, including identifying counterfeit currency and fraudulent activity; stay current on fraud warnings and follow security protocols.
• Assist with account maintenance, including closures, name and address changes, dormant account forms, foreign currency transactions, and online banking enrollment; introduce and explain bank products and services as appropriate.
• Demonstrate proficiency in computer transactions and check handling tasks, including endorsements, Reg. CC holds, OFAC, and check cashing policies.
• Maintain knowledge of teller limits, branch limits, and procedures for overrides and approvals; understand bank products and review brochures with new customers.
• Research, troubleshoot, and resolve customer and internal inquiries regarding policies, practices, and products, exercising independent judgment under minimal supervision.
• Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
• Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Adhere to First Bank of Wyoming Company Core Values.
• Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
• Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated time frames. It is the individual's responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
• Responsible for adherence to Bank Security Policy and for reporting security risks to management.
• Keep management appropriately informed of area activities and of any significant problems.
• Support the bank's mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
• Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive can-do attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
• Regular and predictable attendance in order to accomplish, among other things, in‑person contact with customers.
• Maintain physical…