IT Manager

The IT Manager is responsible for the day-to-day operation, security, and growth of Everabode's technology across the corporate office and a growing portfolio of manufactured housing communities in multiple states. This includes supporting the property management staff and system, running EPM's Microsoft 365 environment, protecting resident and employee data, managing IT vendors, and making sure each community office has the tools it needs to serve residents.

The role combines hands-on technical support, systems administration, project leadership, and budget ownership to build a reliable and secure technology foundation that can scale as the company adds communities.

This is a hybrid role based in Kansas City, KS, requiring on-site presence 2 to 3 days per week, with occasional travel to communities, primarily to support new acquisitions.

• Oversee all aspects of the company's IT infrastructure, including networks, systems, hardware, and software at the corporate office and community offices.
• Set up and support connectivity at community offices, including internet service, firewalls, Wi-Fi, and backup connections, many of which are small, rural, and remote locations.
• Independently manage EPM's own Microsoft 365 tenant, including email, Teams, Teams Phone, SharePoint and One Drive, and Entra .
• Manage company devices through endpoint management and RMM tools (Ninja One or comparable), including setup, monitoring, patching, and remote support.
• Manage phone systems for corporate and community offices, including phone numbers, call routing, after-hours resident lines, and mobile device plans.
• Monitor system performance and proactively identify opportunities for improvement and cost optimization.
• Maintain IT asset inventory and lifecycle management, including laptops, phones, tablets, printers, and network equipment, from purchase through secure disposal.

• Manage relationships with third-party IT vendors, consultants, internet and phone carriers, and service providers.
• Review quotes, contracts, renewals, and software licenses, track vendor performance against service levels, and confirm work is completed before approving payment.
• Partner with the parent company IT team on shared applications, identity, and security tooling.

• Develop and manage the IT budget, including hardware, software, telecom, and service costs, and explain variances to budget.
• Track software licenses and subscriptions, and remove unused accounts and services to control cost.
• Build a standard technology setup and timeline for new community acquisitions so each office is ready on day one.
• Lead and manage IT projects from start through closeout, including scope, budget and cost estimates, vendor proposals, timeline, and stakeholder communication.

• Provide day-to-day technical support to corporate and remote property management staff, many of whom have limited technical background.
• Administer the IT ticketing system, set response standards, and track trends to fix recurring issues at the source.
• Support onboarding and offboarding processes, including provisioning and deprovisioning user access and equipment, in partnership with HR so new hires are ready on day one and access is removed on the day of separation.
• Provide training and support to end users on systems and tools.
• Maintain documentation, runbooks, and knowledge base content for both technical and end user audiences.

• Ensure compliance with applicable data protection and privacy regulations.
• Conduct regular user access reviews for key systems, including the property management system and Microsoft 365, with department leaders.
• Maintain accurate records of assets, licenses, access changes, and system changes.
• Prepare and submit regular reports to the IT Director, including ticket volume, resolution time, patch status, backup results, and project status.
• Support financial audits, insurance renewals, and cyber insurance questionnaires with required IT information.
• Collaborate cross-functionally with accounting, operations, HR, and leadership teams to support business needs.
• Ad-hoc projects as requested.

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of experience in IT support, systems administration, or IT management roles.
• Experience in real estate, property management, or…