Payroll Delivery - French Specialist

How about being in a team where payroll expertise meets teamwork?

Think rugby, not rock stars. We work as a team, support each other and share our payroll expertise. You’ll have experienced colleagues, regular manager support and the technical tools to solve problems and get things right. Because in payroll, you will be the link — the moment of truth for our customers’ employees

Join us on a journey of endless possibilities

At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

Learn more adaglobal.com About the job Responsible for supporting the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines. Whilst also working with management to provide the best service to our clients by delivering their functional and technical expertise support to a selection of clients

Main Responsibilities Support Managers with client ensuring all information is accurate and provided on time Provide support and guidance for all implementations and go lives

Provide daily functional support to the teams, to support the successful delivery of payrolls

Responsible for the maintenance of the Client Solution workbook

Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation

Ensure and Sign Off System Maintenance Testing Support the review of the Statement of Works before its shared with the Client to ensure its fit for purpose

Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate

Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

Support Year End Ability to recognize and deal appropriately with sensitive and confidential information

Proactively identify upsell opportunities

Support Management with the resolution of client escalations, along with lessons learnt, and upskill and develop team members

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures
100% Attainment of customer SLA agreements

Adherence to quality standards

Adoption of innovation initiatives

Reduction of client escalations through knowledge transfer to both the client and payroll team Demonstrate professionalism and act responsibly

Required experience

Professional /Job Experience Strong knowledge of the various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

Ability to identify and mitigate risks

Strong knowledge of MS Office tools such as Excel, Word, and Power Point Flexibility  to support a global and fast paced environment

Attention to detail, and excellent written and verbal skills

Ability to collaborate and work in a team environment, as well as independently…