Teller/Accounts
Listed on 2026-01-12
-
Customer Service/HelpDesk
Bank Customer Service -
Finance & Banking
Bank Customer Service
Teller/New Accounts
Department: 1333-Prescott
Employment Type: Full Time
Location: Prescott, Arizona
Compensation: Depends on Experience
DescriptionGENERAL SUMMARY
:
Provides quality service by assisting customers accurately and efficiently, and develops long‑term customer relationships. Oversees the receiving and paying of money to bank customers and ensures accurate record‑keeping of deposits, withdrawals, negotiable instruments, and other bank transactions. Performs a broad variety of customer service and sales activities, such as assisting walk‑in customers and telephone customers with account problems and questions. Performs duties including selling and opening new accounts, closing accounts, and advising customers on all bank services.
RESPONSIBILITIESAND DUTIES
- Answering phone calls and assisting walk‑in customers, initiating customer research.
- Processing check orders and closing accounts.
- Processing customer account printouts.
- Sorting daily mail.
- Assisting with NSF, non‑post, and collections.
- Assisting customers with Safe Deposit Boxes.
- Deposit verification for credit purposes.
- Full knowledge of personal and business banking products offered, with a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and of all bank policies and procedures.
- Knowledge of general banking principles and regulations and a willingness to participate in educational opportunities.
- Skill in communicating with clients and co‑workers in a courteous and professional manner.
- Skill in operating computer terminals and printers, back‑counter capture machine, coin machine, and copier.
- Skill in effectively listening to customers and making appropriate referrals.
- Ability to maintain a high level of confidentiality.
- Ability to provide leadership and guidance to subordinate members of the department in phone and in‑person inquiries, customer research, cash and check handling, and making appropriate referrals to other bank staff.
- Ability to ensure appropriate efficiency, accuracy, and customer service so the bank’s goals of meeting customers’ needs are met.
- Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
- Ability to function as a team player.
- Ability to perform any other duties or projects as assigned by management.
- High school graduate or equivalent.
- A minimum of 24 months of prior banking experience is generally expected.
- Cash handling and customer contact experience preferred.
- Seeing: 75‑100%. Must be able to greet customers, read documents, and use a computer.
- Hearing: 75‑100%. Must be able to communicate with customers and co‑workers.
- Standing/Walking: 75‑100%. Must be able to visit customers.
- Climbing/Stooping/Kneeling: 50‑75%.
- Lifting/Pulling/Pushing: 25‑49%. Must be able to lift bags of coin.
- Fingering/Grasping/Feeling: 75‑100%. Must be able to use a computer and write.
Medium Work:
Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
NOTE:
The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the person so classified.
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