Collections Specialist

Customer Account Resolution Specialist

At Davidson’s, we’re committed to delivering exceptional service and building lasting relationships with our customers. We’re seeking a compassionate and detail-oriented specialist to help support customers in resolving outstanding balances while maintaining a respectful and solution-focused approach.

This role bridges customer service and accounts receivable, working with clients to find the best path forward on past‑due accounts. You’ll communicate with customers who have missed payments, understand their circumstances, and work toward payment arrangements that align with both their needs and company policies.

• Proactively contact customers with past‑due accounts via phone, email, or mail in a respectful and professional manner.
• Provide excellent customer service while helping clients understand their account status and available payment options.
• Collaborate with internal departments (billing, sales, customer support) to resolve account discrepancies and ensure accurate information.
• Negotiate payment plans and follow up on commitments to ensure timely resolution.
• Maintain detailed and accurate records of all communications and actions taken.
• Identify patterns or systemic issues and escalates to improve processes.
• Ensure compliance with internal policies and relevant debt collection regulations.

Davidson’s is a business‑casual environment that offers a generous benefits compensation package including a starting pay of $19.00 per hour and pay commensurate with experience. Voluntary benefits include family medical, dental, and vision coverages, supplemental life insurance, flexible spending accounts, short‑term/long‑term disability plans, cash benefit supplemental insurance plans, and a 401(k) with a generous match.

Founded in 1932, Davidson’s has grown into one of the nation’s top firearms wholesalers. Headquartered in Prescott, Arizona, we distribute over 80 brands of firearms to dealers nationwide. Davidson’s “Guarantee

D Lifetime Replacement Program” and its consumer website  are unique services designed to promote the business of our dealers.

• 1–3 years of experience in collections, billing, customer service, or a related field.
• Excellent communication and active listening skills.
• Empathetic and patient approach to difficult conversations.
• Strong problem‑solving abilities and attention to detail.
• Ability to manage time effectively and meet performance goals.
• A team player with a strong sense of integrity and accountability.
• Must be at least 21 years old.
• Ability to pass a criminal and credit background check as well as a pre‑employment drug test.

To apply for this position, please reply to this ad with your cover letter and resume via email to .