Patient Services Representative

Join to apply for the Patient Services Representative role at Women’s Health Arizona.

The Patient Service Representative will be responsible for greeting patients, scheduling appointments, verifying insurance information, and assisting with administrative tasks to ensure a positive patient experience.

• Patient Check‑In and Check‑Out:
  Greet patients in a courteous manner, verify demographic and insurance information, and assist with registration forms.
• Appointment Scheduling:
  Schedule patient appointments accurately, confirm appointments via phone, email, or text, and coordinate follow‑up appointments or referrals.
• Insurance Verification and Authorization:
  Verify patient insurance coverage and obtain pre‑authorizations for procedures and services.
• Patient Communication:
  Answer incoming calls, respond to inquiries, provide information on scheduling and practice policies, and relay messages to providers and staff.
• Administrative Support:
  Assist with filing, faxing, scanning, and maintaining the cleanliness and organization of the front desk and waiting area. Manage the clinic’s appointment calendar and maintain accurate EMR documentation.
• Patient Care:
  Assist with patient examinations, obtain vital signs, and prepare patients for procedures such as pelvic exams and ultrasounds. Provide education on women’s health topics and record basic laboratory test results.

• High school diploma or equivalent required; associate’s degree or certification in healthcare administration preferred.
• 1–2 years of customer service or administrative experience in a healthcare or medical office setting.
• Excellent customer service skills and professional communication with patients, staff, and visitors.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast‑paced environment.
• Proficient in computer software, electronic health records (EHR) systems, and office equipment.
• Knowledge of medical terminology, insurance verification processes, and HIPAA regulations.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Compassionate and empathetic attitude toward patients and families.